PMS Transitions Are Not a Technology Problem. They Are a Leadership Problem.
💼 PMS transitions in hotels are challenging due to poor change management, not software issues. Ryan King, SVP Americas at Shiji, emphasizes that clarity and communication can ease transitions, not speed. A hotel group successfully implemented PMS across 74 hotels in a year by focusing on leadership alignment and preparation. Effective transitions require defining the purpose, assigning decision ownership, standardizing early, and clear communication to minimize guest impact and staff resistance.
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