Major Hotel Chains Face Revenue Challenges Due to Loyalty Program 'Earn and Burn' Dynamics Affecting RevPAG
🏨 In early June at the IHIF NYU, major hotel chain CEOs discussed the "earn and burn" challenge. They aim to cultivate loyalty by encouraging guests to move up from 3-star to luxury offerings. However, this strategy can reduce ancillary revenue and RevPAG. Loyalty members often earn points at midscale hotels and redeem them at luxury ones, impacting revenue. This can lead to displacement of higher-paying guests and strain on luxury suite availability.
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