TOP NEWS

🏨 In Q1 2026, hotels prioritizing guest value over occupancy saw a €350 increase per guest. Traditional metrics like Occupancy, ADR, and RevPAR were deemed incomplete. A focus on total guest value showed a guest could generate €650 versus €300. This change demands infrastructure and technology, enhancing guest experiences from pre-arrival to post-stay. Progressive loyalty programs and personalized offers are key. Dynamic pricing should extend beyond rooms to other services for optimal revenue.

💻 Last year, Actabl reported hotel general manager turnover at 28% and assistant general manager turnover at 38%. Actabl collaborates with 90% of the top 50 hotel management companies to tackle talent challenges, emphasizing AI's role in optimizing new employee effectiveness. AI aids hotel operations by providing data-driven insights and reducing onboarding friction. Actabl's three-layer framework—data foundation, surfacing intelligence, and agentic AI—enhances hotel operations. Notably, AI Asset Setup in Actabl’s Transcendent product improves asset management, reducing setup time from days to seconds.

📈 Three months into 2026, operating costs for hotels are rising. Energy rates in California have surged 61% since 2020 and may rise another 30% by 2030. Hotels consume about 400 gallons of water per room daily. Food waste can cost up to $40,000 annually. Efficient resource management is vital, with 40-60% of electricity often wasted. The next generation of successful hotels will focus on operational intelligence and resource-smart practices to maintain resilience and reduce costs.

💻 Duetto, backed by GrowthCurve since 2024, rebranded as a Revenue and Profit Operating System (RP-OS) in 2025, while FLYR Hospitality shifted to a Revenue Strategy Platform. Duetto underwent leadership changes, hiring four C-suite executives in seven months and acquired HotStats. Duetto expanded its partnership with Meliá and secured Preferred Hotels & Resorts, covering 625 luxury independents. The company operates within a parent firm that has raised over $500M, focusing on AI-native architecture for optimization and forecasting.

Most publications covering the hotel industry tell you what happened last quarter. This one tells you what’s coming, and why it matters for the experiences you’re building right now. We’re…

🏨 Cocoon Hotel Munich Hauptbahnhof, with 103 rooms across eight categories, implemented an AI agent reducing room allocation time from 45 minutes to one minute. Launched by Apaleo, Cocoon Hotels, and Eckelmann Hotels, the AI system processes guest preferences and operational priorities. Previously, manual room assignments were complex, especially with OTA bookings. By end of May, the AI will cover 10 properties and 700+ rooms. This innovation enhances efficiency, benefiting both guests and staff.

MUNICH, 12 May, 2026 – Apaleo, the API-first property management platform, has developed a new AI agent for room allocation with European hotel group Cocoon Hotels and Eckelmann Hotels. The AI agent…

💻 On May 12, 2026, Pan Pacific Hanoi in Vietnam implemented Shiji's Infrasys POS to streamline operations and enhance guest services. This cloud-based system supports multiple dining venues and in-room services, integrating with existing systems for efficient order and payment management. The deployment includes workstations and tablets, enhancing data-driven decisions and personalized service. Shiji serves over 91,000 hotels globally, while Pan Pacific Hotels Group manages more than 50 properties across 30 cities.