Shiji Insights

Mapping out the consolidation, innovation, and strategic priorities reshaping hotel tech: from upselling and social commerce to AI, API-first design, and advances in hotel distribution technology.   The hotel technology landscape…

Overview: Are travelers loyal to hotels anymore, or is it all about price and perks? In this free webinar for hoteliers, we show you how to earn guest loyalty with or…

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Every year, ITB Berlin sets the hospitality industry’s pulse racing—not just because of the event itself, but because industry insiders turn hotel guests and critics overnight. Hotels brace themselves as…

Welcome to the Guest Experience Benchmark Report 2025 – Year in Reviews We are excited to announce that the Yearly Edition of theGuest Experience Benchmark Report is finally here!  Discover how 2024…

For years, outdated and fragmented technology stacks have held hotels back, slowing growth and stifling innovation. In 2025, the message is clear: the status quo is no longer sustainable. Hotel…

Guest engagement is at the heart of every successful hotel. Turning guests into loyal advocates takes more than impeccable service—it requires harnessing the power of modern marketing technology. By using…

Booking.com is a leading review generation source in the majority of the world’s markets. Now, it is introducing significant updates to its review scoring system, and this change marks a…

Welcome to the 2023 edition of the Shiji ReviewPro Guest Experience Benchmark, The Year in Reviews. Are you interested in discovering the best hotels in Abu Dhabi, Barcelona, Shanghai, or…