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10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
  • Posts
    • CSR and Sustainability
    • Events
    • Hotel Openings
    • Hotel Operations
    • Human Resources
    • Innovation
    • Market Trends
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    • Mergers & Acquisitions
    • Regulatory and Legal Affairs
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Posts by tag

Shiji Insights

75 posts

The Role of AI and Integration in Hotels

  • Editorial Team
  • 20 November 2024
A recent Shiji Buzz webinar tackled a question central to the hotel industry: Is the dream of a seamless, fully integrated hotel tech stack slipping out of reach as complexity…
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  • 4 min

Beyond Bier and Weißwurst: Cheers to Reviews

  • Jessica Kurtz
  • 6 November 2024
The 2024 Oktoberfest brought in massive crowds and substantial business for local hotels. Global Review Index (GRI) data provides critical insights into how Munich hotels handled the increased demand. By…
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  • 4 min

Friction to Flow – Payment Innovations in Hospitality 

  • Florencia Cueto Pedrotti
  • 30 October 2024
The payment process is an often overlooked element crucial to guest satisfaction. I had the pleasure of hosting Dafna Martín, Senior Sales Manager at Adyen, to discuss the intricacies of…
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  • 6 min

Guest Satisfaction Rises Amid Global Review Volume Shifts: Insights on Guest Experience Q3 2024

  • Bruno Saragat
  • 23 October 2024
The third quarter of 2024 continues to reveal significant trends in guest experience management for hoteliers. As we approach the year’s end, the Shiji Guest Experience Benchmark Report Q3 2024…
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  • 1 min

Q3 2024 Guest Experience Benchmark Infographics

  • Sophia Lavoriero
  • 17 October 2024
Welcome to the Q3 2024 Guest Experience Benchmark Infographics The Guest Experience Benchmark Infographic for Q3 is available now! This short PDF summarizes guest experience trends over the past 3…
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  • 6 min

Hotelatelier’s secrets to exceptional guest experience and reputation with Susana Romero Expósito

  • Editorial Team
  • 16 October 2024
Hotelatelier, a leading hospitality group with 38 hotels across Spain and Portugal, has mastered the art of delivering unforgettable guest experiences. Since 2014, they’ve embraced a bold, customer-centric approach that…
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  • 5 min

Can we do AI, Guest Experience and Human Touch? with César Pérez of Vincci Hotels

  • Florencia Cueto Pedrotti Director Global Engagement amp Sale
  • 8 October 2024
Recently, I had the opportunity to sit down with César Pérez, Director of Quality and Sustainability at Vincci Hotels, for another episode of the Shiji Insights podcast. Our conversation touched…
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  • 5 min

From Check-in to Check-out: How PMS Transforms the Guest Experience

  • Florencia Cueto
  • 28 August 2024
Delivering an exceptional guest experience in today’s digital era is a complex and demanding task for hoteliers. It encompasses more than just providing appropriate amenities and comfortable accommodations. As discussed… The post From Check-in to Check-out: How PMS Transforms the Guest Experience appeared first on Shiji Insights and Publications.
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  • 8 min

Atlas Hotels’ Technology Transformation: An Interview with Craig Couper

  • Editorial Team
  • 14 August 2024
In today’s rapidly evolving hospitality industry, technology is playing a crucial role in shaping both operations and guest experiences. Atlas Hotels, a key player in the UK hospitality sector, is… The post Atlas Hotels’ Technology Transformation: An Interview with Craig Couper appeared first on Shiji Insights and Publications.
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  • 1 min

Shiji Enterprise Platform – The Pioneer of Hotel PMS Innovation

  • enterpriseplatform.shijigroup.com
  • 24 July 2024
Multi-property management Because our PMS, the Shiji Enterprise Platform, was built with global hotel companies in mind, you only need to configure your portfolio once from the global, regional or…
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