Shiji Insights

The 2024 Oktoberfest brought in massive crowds and substantial business for local hotels. Global Review Index (GRI) data provides critical insights into how Munich hotels handled the increased demand. By…

The payment process is an often overlooked element crucial to guest satisfaction. I had the pleasure of hosting Dafna Martín, Senior Sales Manager at Adyen, to discuss the intricacies of…

The third quarter of 2024 continues to reveal significant trends in guest experience management for hoteliers. As we approach the year’s end, the Shiji Guest Experience Benchmark Report Q3 2024…

Welcome to the Q3 2024 Guest Experience Benchmark Infographics The Guest Experience Benchmark Infographic for Q3 is available now! This short PDF summarizes guest experience trends over the past 3…

Hotelatelier, a leading hospitality group with 38 hotels across Spain and Portugal, has mastered the art of delivering unforgettable guest experiences. Since 2014, they’ve embraced a bold, customer-centric approach that…

Recently, I had the opportunity to sit down with César Pérez, Director of Quality and Sustainability at Vincci Hotels, for another episode of the Shiji Insights podcast. Our conversation touched…

Delivering an exceptional guest experience in today’s digital era is a complex and demanding task for hoteliers. It encompasses more than just providing appropriate amenities and comfortable accommodations. As discussed… The post From Check-in to Check-out: How PMS Transforms the Guest Experience appeared first on Shiji Insights and Publications.