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Every year, ITB Berlin sets the hospitality industry’s pulse racing—not just because of the event itself, but because industry insiders turn hotel guests and critics overnight. Hotels brace themselves as…

Every year, thousands of tonnes of food are discarded worldwide, with the hospitality industry playing a substantial role in this troubling statistic. Kitchens often overproduce to meet demand, buffets sit…

Welcome to the Guest Experience Benchmark Report 2025 – Year in Reviews We are excited to announce that the Yearly Edition of theGuest Experience Benchmark Report is finally here!  Discover how 2024…

For years, outdated and fragmented technology stacks have held hotels back, slowing growth and stifling innovation. In 2025, the message is clear: the status quo is no longer sustainable. Hotel…

Guest engagement is at the heart of every successful hotel. Turning guests into loyal advocates takes more than impeccable service—it requires harnessing the power of modern marketing technology. By using…

Booking.com is a leading review generation source in the majority of the world’s markets. Now, it is introducing significant updates to its review scoring system, and this change marks a…

Welcome to the 2023 edition of the Shiji ReviewPro Guest Experience Benchmark, The Year in Reviews. Are you interested in discovering the best hotels in Abu Dhabi, Barcelona, Shanghai, or…

In episode eight of the Shiji Buzz Podcast, Florencia Cueto Pedrotti sat down with Beatriz Miguel, the business director at Ilunion Hotels. Ilunion is a hotel chain focused on making…