Shiji Insights

Elevate guest engagement with modern marketing tech

Guest engagement is at the heart of every successful hotel. Turning guests into loyal advocates takes more than impeccable service—it requires harnessing the power of modern marketing technology. By using…

View Post

Booking.com’s new review scoring: What it means for hotels

Booking.com is a leading review generation source in the majority of the world’s markets. Now, it is introducing significant updates to its review scoring system, and this change marks a…

View Post

2023 Guest Experience Benchmark Report, The Year in Reviews.

Welcome to the 2023 edition of the Shiji ReviewPro Guest Experience Benchmark, The Year in Reviews. Are you interested in discovering the best hotels in Abu Dhabi, Barcelona, Shanghai, or…

View Post

Ilunion Hotels: Redefining Hospitality with Inclusion, Sustainability, and Innovation

In episode eight of the Shiji Buzz Podcast, Florencia Cueto Pedrotti sat down with Beatriz Miguel, the business director at Ilunion Hotels. Ilunion is a hotel chain focused on making…

View Post

The Role of AI and Integration in Hotels

A recent Shiji Buzz webinar tackled a question central to the hotel industry: Is the dream of a seamless, fully integrated hotel tech stack slipping out of reach as complexity…

View Post

View Post

4 min

Beyond Bier and Weißwurst: Cheers to Reviews

The 2024 Oktoberfest brought in massive crowds and substantial business for local hotels. Global Review Index (GRI) data provides critical insights into how Munich hotels handled the increased demand. By…

View Post

View Post

4 min

Friction to Flow – Payment Innovations in Hospitality

The payment process is an often overlooked element crucial to guest satisfaction. I had the pleasure of hosting Dafna Martín, Senior Sales Manager at Adyen, to discuss the intricacies of…

View Post

View Post

6 min

Guest Satisfaction Rises Amid Global Review Volume Shifts: Insights on Guest Experience Q3 2024

The third quarter of 2024 continues to reveal significant trends in guest experience management for hoteliers. As we approach the year’s end, the Shiji Guest Experience Benchmark Report Q3 2024…

View Post

1 min

Q3 2024 Guest Experience Benchmark Infographics

Welcome to the Q3 2024 Guest Experience Benchmark Infographics The Guest Experience Benchmark Infographic for Q3 is available now! This short PDF summarizes guest experience trends over the past 3…

View Post

View Post

6 min

Hotelatelier’s secrets to exceptional guest experience and reputation with Susana Romero Expósito

Hotelatelier, a leading hospitality group with 38 hotels across Spain and Portugal, has mastered the art of delivering unforgettable guest experiences. Since 2014, they’ve embraced a bold, customer-centric approach that…

View Post

Elevate guest engagement with modern marketing tech

Booking.com’s new review scoring: What it means for hotels

2023 Guest Experience Benchmark Report, The Year in Reviews.

Ilunion Hotels: Redefining Hospitality with Inclusion, Sustainability, and Innovation

The Role of AI and Integration in Hotels

Beyond Bier and Weißwurst: Cheers to Reviews

Friction to Flow – Payment Innovations in Hospitality

Guest Satisfaction Rises Amid Global Review Volume Shifts: Insights on Guest Experience Q3 2024

Q3 2024 Guest Experience Benchmark Infographics

Hotelatelier’s secrets to exceptional guest experience and reputation with Susana Romero Expósito

What does exceptional hospitality look like today? Download SOCIETIES Magazine

Winning the World Cup of Demand: A Revenue Management Playbook for Major Events – LodgIQ

The Practical Guide to Hotel Automation

Travel reinvented: Where innovation meets care – American Airlines Newsroom

Austin F1 analysis reveals hotels and vacation rentals moving in sync as guests booked closer to race weekend

Sam Altman on AI, OpenAI, and the Future of Intelligence | Saanya Ojha posted on the topic | LinkedIn

Over $500 million invested in short-term rental technology over the past year, shows Abode Worldwide’s new 2026 Tech Index

Driving Guest Loyalty with Great Coffee Solutions

What does exceptional hospitality look like today? Download SOCIETIES Magazine

Winning the World Cup of Demand: A Revenue Management Playbook for Major Events – LodgIQ

The Practical Guide to Hotel Automation

Contact informations

Advertise with us

Press release