Shiji Insights

Infographic: Q1 Guest Experience Update Introducing the inaugural infographic for the Q1 2024 Guest Experience Benchmark Report! This dynamic visual encapsulates the essence of our latest data insights, offering you…

Welcome to the Q2 2023 edition of the Shiji ReviewPro Guest Experience Benchmark. The report contains our usual data set PLUS NEW: City Hotel Ranking and City Benchmark. In addition…

In a recent webinar by Bookboost and its partners, industry experts delved into the transformative power of data, personalisation, and automation in the hospitality sector. The session provided interesting insights…

In today’s consumer-driven marketplace, the hospitality industry faces the formidable challenge of adapting its content strategy to meet the evolving preferences of potential guests. This shift towards a consumer-led focus…

Maintaining and enhancing service quality is paramount for success. Shiji Insights had the privilege of sitting down with Martin Faist, the Vice President of Quality Assurance at Absolute Hotel Services…

As the Vice President of Innovation and Quality Excellence at TIME Hotels, I have seen firsthand the transformative power of guest feedback in the hospitality industry. In this article, I…

As the Vice President of Innovation and Quality Excellence at TIME Hotels, I have seen firsthand the transformative power of guest feedback in the hospitality industry. In this article, I…

As the Vice President of Innovation and Quality Excellence at TIME Hotels, I have seen firsthand the transformative power of guest feedback in the hospitality industry. In this article, I…

Introduction How hotels handle payment processing is undergoing a significant transformation. Integrated payment solutions are gradually overshadowing traditional standalone payment systems. Shiji Insights sat down with James Montague, Senior Director…

Introduction How hotels handle payment processing is undergoing a significant transformation. Integrated payment solutions are gradually overshadowing traditional standalone payment systems. Shiji Insights sat down with James Montague, Senior Director…