23 January 2026 - 10 Minutes News for Hoteliers - Page 8

3 min

Light That Gently Drifts

💡 Preciosa Lighting unveils Drifting Lights at Downtown Design 2025. This new Signature Design uses fused glass panels within stainless steel frames to create a serene, atmospheric light experience. Using 3D spatial mapping and RGBW technology, light flows across glass, reminiscent of water or clouds. The design blends traditional craftsmanship with digital precision, offering a customizable experience via the Signature Design Generator, enabling designers to adapt scale, form, and intensity for diverse environments.

1 min

#hotel #design #merchandise #marketing #partnerships | Christopher Breen

💰 Hotel merchandise is trending with collaborations like Staud and St. Regis, and Ritz-Carlton with Late Checkout. High-end items, such as $400 crewnecks and $250 bags, target a niche market. The focus is on marketing, not volume sales. Opportunities lie in affordable, quality items: $40–$60 hats and $25 totes, appealing to a broader audience. These everyday essentials have lasting impact, suggesting that while fashion collabs are short-term wins, evergreen collections sustain long-term brand value.

2 min

Travel 2045: A 20-Year Outlook for the AI Era | Future of Travel | OAG

💵 Mobile payments have revolutionized travel over two decades, enabling seamless trips and boosting revenues for providers. Frictionless payments allow for easy transactions, such as boarding city trains or buying museum tickets. Airbnb reports 20% of guest spend from upsells. Despite under 50% of tour bookings being online, platforms like GetYourGuide and Tiqets are expanding. With Expedia acquiring Tiqets, the industry's connected trip ambition becomes increasingly strategic. Cash-in-travel could soon be as rare as paper boarding passes.

2 min

Upgrading Responsibility: AI-Enabled Roles for Hotels | Julia Karanja posted on the topic | LinkedIn

💻 In Kenya, hotels can digitally transform by enhancing roles with AI without changing their org charts. Key roles include the Guest Intent Owner, Service Recovery Orchestrator, Maintenance Intelligence Lead, and Revenue Signal Manager. These positions leverage AI for accountability, incident management, predictive maintenance, and real-time demand signal detection. This strategy fosters rapid, visible improvements by optimizing existing resources and expertise, ensuring that digital transformation becomes actionable and effective in the hospitality sector.

1 min

The past two weeks have been action-packed and filled with personal connections. Two weeks ago, we concluded Hapi's strategic planning session, which reinforced the importance of bringing the right… | Jeff Bzdawka

📈 Two weeks ago, Hapi concluded its strategic planning session to set priorities for the future. The focus was on honest discussions without unnecessary slides or buzzwords. They reflected on 2025, identified key areas for investment, and emphasized the importance of doing the right things together. Recent in-person meetings with customers and prospects validated Hapi's vision, highlighting the role of data in offering insights and personalized experiences in the hospitality industry.

3 min

Towels, your new unexpected metric

🧴 Global towel market projected to reach USD 28.7 billion by 2034, growing at 7% annually. Driven by hospitality and tourism sectors, towels symbolize guest experience, influencing perceptions and wellness. Wellness tourism, valued at over $900 billion, sees Millennials and Gen Z spending 60% more on wellness stays. Premium towels enhance luxury, boosting review scores, brand perception, and revenue. Hotels can leverage branded experiences, increasing ancillary revenue by 10-15% through sales and loyalty programs.

1 min

#scarletthotelgroup #leadership #inspectwhatyouexpect #hospitality | Andrew Scarlett | 15 comments

🏨 Recently, upon entering a hotel lobby, I observed a front desk agent engaged in phone scrolling, with little customer interaction. This highlights leadership issues: absence of service standards, lack of training, and no engagement culture. Effective leadership is key to correcting this. Leaders must set expectations, train staff, and recognize successes. Great hospitality is cultivated, not accidental. Leaders must ask themselves: in 30 seconds, what message does their front desk convey? #Leadership #Hospitality

2 min

Is the “where” of travel becoming secondary to the “why”?

🏨 According to Hilton's 2026 Trends Report, 56% of over 14,000 surveyed travelers prioritize “rest and recharge” for upcoming trips, highlighting the rise of the “Whycation.” This trend signifies a shift from “Checklist Traveler” to “Intentional Traveler.” The hospitality industry can capitalize on this by offering noise-neutral zones, brain-health menus, and communal areas to foster connection. GCSTIMES, operating since 2011, supports sustainable development across five centers worldwide, aiding over 100,000 hospitality groups in sustainable goals.

2 min

Navan strengthens its direct link with…

💻 Navan and Booking.com have enhanced their integration via a direct API announced in Palo Alto. This expansion increases accommodation access and offers reserved rates to simplify business travel bookings. The collaboration targets travelers, travel managers, and finance teams by providing a smoother booking and payment experience, reducing transaction failures, and expanding inventory. Booking.com aims to grow its corporate market presence, while Navan enhances its platform's content and compliance.

1 min

Vueling refreshes its loyalty programme

💰 Vueling, part of the IAG Group, is rolling out its revamped Vueling Club loyalty programme in the coming weeks. This program introduces a four-tier structure: Basic, Smart, Pius, and Premium, enhancing recognition for frequent flyers. Members can earn and redeem Avios, maintaining consistency across IAG airlines. Tier Points, based on spending rather than flight count, will determine membership levels, offering more tailored benefits throughout the travel experience.

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