Lost in Loyalty
The other day, I saw some industry analysis suggesting that loyalty is about recognition. I had to suppress a laugh, mostly out of weary familiarity. The thing is, loyalty always…
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10minhotel
331 posts
Journey appoints Andrew Metcalfe as Group Chief Technology & Product Officer to power next phase of growth
LONDON, 9 January, 2026 – Journey, the market leader in hotel retailing and the hospitality industry’s first unified Performance Platform, has appointed Andrew Metcalfe as Group Chief Technology & Product Officer…
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RobosizeME to Sponsor Oracle Hospitality Summit 2026, Brings Time-Saving Workflow Automations to OHIP Users
With over 24,000 hours saved across key hospitality operations, RobosizeME brings OHIP-integrated automation to the forefront at Oracle’s premier global event PRAGUE, 8 January 2026. RobosizeME, a leading provider of…
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LodgIQ Unveils Advanced Pickup Analytics in Winter Release, Citing Double-Digit RevPAR Gains in Boutique Hotel Case Study
New feature eliminates manual routines, unlocks year-round booking visibility, and enables strategic revenue decisions with measurable impact SILICON VALLEY, CA – LodgIQ, a leading provider of AI-powered revenue management solutions…
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Nearly half of hosts and property managers say increased competition impacted their business in 2025
New industry research reveals how short-term rental hosts, co-hosts, and property managers are adapting as competition intensifies and technology reshapes the market SAN FRANCISCO, 6 January 2026 – The short-term rental…
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The Hidden Reason Hotel Groups Aren’t Seeing Real AI Results
By Linda Girrbach, Co-Founder & Head of Hospitality Consulting at RobosizeME We all want smarter systems. Better forecasts. Faster decisions. But intelligence doesn’t appear just because you install an AI…
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Rage. An Oral Biography of Simone Puorto (or: My Bad Resolutions for 2026)
Every year I start a journal.And every year I quit after three days. Brian Eno used to do the same, I think. Or maybe it was someone else. I can’t…
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Quantum of Vulnerability
The other day I spent time with a few of the truly serious humans in the world of networking and security last week. I always find discussions with these industry…
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The Silence of Guests: Why AI Will Save (Not Kill) Reviews
I’m often asked whether AI-assisted reviews are the latest semantic apocalypse for travel. I see it more modestly: they mark the end of a long-standing taboo — the one that…
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2025: What the Columnist saw
I was looking back at my 2025 travel stats—75,000 miles and a fair few gray hairs—and realized that our weekly chats have covered almost as much ground as my favorite…
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