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10minhotel.com

1179 posts

10minhotel.com est le premier site web français dédié aux professionnels de l'hôtellerie, offrant une centralisation d'informations, de nouvelles, de tutoriels et de meilleures pratiques dans le secteur. La plateforme, intuitive et conviviale, donne accès à des conseils pour améliorer différents aspects de la gestion hôtelière. En complément, le site propose le podcast "10 min pour un hôtelier", proposant des analyses, des interviews d'experts et des conseils pratiques. Le but de 10minhotel.com est d'aider les hôteliers à rester informés et compétitifs sur un marché en constante évolution.

3 min

Stayntouch Completes PMS Migration for Imperial London Hotels, Including 1,379-Room Royal National Hotel

🏨 On September 23, 2026, Stayntouch completed a PMS migration across Imperial London Hotels, including the 1,379-room Royal National Hotel—the largest in Western Europe. The migration covered seven properties in Bloomsbury, London, enhancing operations and guest services. Self-service kiosks and digital check-ins were part of the innovation. The process was phased without disruption, proving Stayntouch's capacity to manage large-scale operations. Neil Braude, COO, emphasized the collaborative success with Stayntouch in this technological upgrade.

7 min

Lighthouse Reports 21% RevPAR Increase for Hotels Switching to Dynamic Pricing from Static Pricing

💰 Most independent hotels thrive with dynamic pricing, which adjusts rates based on real-time data, preventing missed opportunities and boosting competitiveness. Static pricing sets fixed rates, leading to potential revenue loss during demand fluctuations. Dynamic pricing tools, costing around €100/month, offer an ROI over 50 times the subscription cost and can increase RevPAR by 21%. While some hotels combine both strategies, dynamic pricing generally offers better adaptability in the hospitality market.

3 min

Emerging Travel Group Launches ETG Marketing Hub as Marketing Revenue Doubles in First Eight Months of 2026

🗺🏻 ETG Marketing Hub launched by Emerging Travel Group (ETG), a UAE-based company, in response to doubling marketing revenue in the first eight months of 2026. Reaching 110,000 professionals in 180 countries, the unit targets hotels, airlines, DMOs, and more. ETG employs 3,900 people across multiple continents and provides travel services, including 3.2 million hotels and flights from 450 airlines. CEO Felix Shpilman emphasized meeting demand for visibility among high-intent travel buyers.

5 min

Minor Hotels and Grupo Petra to Develop New NH Hotel in Asunción, Expanding Collaboration in Paraguay

📍 In Madrid, Minor Hotels, a global entity with 640 properties in 67 countries, and Paraguay's Grupo Petra signed agreements for new hotel ventures in Asunción. A strategic partnership focuses on NH, NH Collection, and Tivoli brands. A new 116-room NH hotel, starting construction in 2027, will open in 2029. Located on Calle Quesada, it features a rooftop restaurant, bar, meeting spaces, and more. This venture enhances Minor Hotels' asset-light growth strategy, leveraging Grupo Petra's local expertise.

3 min

Shep Hyken Highlights Outdated Customer Service Sayings, Emphasizes Respect, Employee Empowerment, and Building Customer Loyalty

💬 Customer service sayings need an update. Shep Hyken, a customer service expert, argues that traditional sayings are outdated. "The customer is always right" isn't true; rather, customers should be treated with dignity. Customer service is a philosophy, not just a department. Hyken's 2026 research found 23% of "satisfied" customers didn't return. Consistent service is more achievable than exceeding expectations. Employee empowerment is crucial, leading to loyal, not just satisfied, customers.

6 min

Amadeus Research Shows 74% of Travelers Expect Personalization, Urging Hotels to Adopt Attribute-Based Selling

💻 Florencia Cueto Pedrotti, Director of Global Engagement & Sales Enablement at Shiji, and Javier Campo, SVP Europe at Amadeus, discussed hotel digital merchandising and attribute-based selling. Amadeus research highlights that 74% of travelers expect personalization. Currently, airlines earn 15-20% of revenue from ancillaries, while hotels earn 3-5%. Javier emphasizes the need for dynamic systems to deliver personalized offers, with a focus on strategy first. The transformation is expected within the next 24 months.

4 min

IHG Signs Agreement to Introduce Garner and Holiday Inn Express Hotels in Malaysia, Expanding to Over 20 Locations

🏨 IHG Hotels & Resorts signed a two-hotel portfolio deal with King Park Hotel Sdn. Bhd. in Malaysia. The 202-room Garner Hotel Kota Kinabalu will open 106 rooms by 2027 and 96 more by 2029. Holiday Inn Express Tawau will open in 2028 after refurbishing. IHG's franchise model debuts with this agreement, expanding its Malaysia presence to over 20 hotels. Garner, a midscale brand, focuses on affordability and quality. The deal enhances IHG's growth in Malaysia's tourism sector.

3 min

Beaumier Hotels Enhance Guest Experience Across Europe with Canary Technologies’ Mobile Check-In and Streamlined Payment Solutions

💻 Beaumier hotels in Europe improved guest experience using Canary Technologies. Guest interactions became seamless with mobile-first check-ins. Enhanced data collection boosted direct communication, and simplified deposit processes saved time. At Grand Hotel Belvedere, staff optimized logistics using guests' expected arrival times. Beaumier found a partner in Canary, supporting international growth and technology integration. Canary Technologies, serving over 20,000 hotels in 100+ countries, is renowned for its AI-powered Guest Management Platform, simplifying operations and enhancing guest experiences.

7 min

RevPAR Combines Occupancy and ADR to Provide a Key Performance Metric for Hotel Revenue Management Strategies

💸 RevPAR is a crucial metric in hospitality, combining occupancy and ADR to measure room revenue efficiency. It is calculated by dividing room revenue by available rooms or multiplying ADR by occupancy rate. To illustrate, a 100-room hotel with $10,000 in revenue results in a RevPAR of $100. Comparatively, a property with an ADR of $250 and 40% occupancy yields a RevPAR of $100. A RevPAR index above 100 indicates outperforming competitors.

3 min

MMGY Global Report: North American Travelers to Spend $11,808 (US) and $8,800 (Canada) on International Vacations

🛑 U.S. travelers plan to spend $11,808 on international vacations next year, down from $13,130 in 2025, with an average of 2.7 trips. Canadian travelers anticipate spending $8,800, up from $8,179, with 2.3 trips planned. Safety and political climate concerns rank higher than costs for 75% of travelers. Younger Americans value luxury (73%), while Gen Z seeks inspiration (45%) and older generations prefer structured activities. Data from a 2026 survey of 2,518 U.S. and Canadian adults.

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