Automatic - 10 Minutes News for Hoteliers - Page 104

10 min

Nine meetings and events trends you should know for 2026

📅 2026 sees AI shift to operational use, with 66% of event professionals indicating AI lets them focus on high-value work. Trust is a key differentiator in a low-trust digital world, while personalization becomes attendee-led. Event costs are expected to rise 20% compared to 2025, prompting a focus on value. First-party data gains importance due to digital attribution challenges. Lastly, 48% of professionals are sourcing non-hotel venues, with restaurants at 45%.

3 min

Roomzzz automates 40% of payments and centralizes multi-property operations with RMS

🏨 Roomzzz, since 2006, now operates 11 aparthotels in 8 UK cities. To manage growing operational complexity, they chose RMS as their property management system after evaluating 20 providers. RMS offers real-time visibility, automates 40% of payments, saves up to 11 hours daily, and benefits 60% of long-stay guests with automated VAT drops. All 10 properties migrated in under a week. RMS Pay improves efficiency and guest experience by automating processes.

4 min

Ascott and New Vision Break Ground on Global Flagship Ascott Shenton Way Singapore

🏠 New Vision Holding and The Ascott Limited have commenced construction on Ascott Shenton Way Singapore, located at 15 Enggor Street, Tanjong Pagar. The 29-storey development will feature 137 units, including 42 hotel rooms and 95 serviced apartments, and is expected to be completed by Q4 2029. This collaboration emphasizes wellness-centered, art-inspired hospitality, with a focus on sustainability and local cultural immersion, aiming for BCA Green Mark Platinum certification.

2 min

Sudamala Resorts Elevates Sustainable Tourism with Solar Power Integration and Coral Reef Restoration Programs

🌱 Sudamala Resorts, January 2026, Labuan Bajo, Indonesia: Sudamala Resorts introduces a solar energy system at Seraya resort, supplying 80–85% of energy needs with 480 solar panels and a 770 kWh Battery Storage System, reducing 370,000 kg of carbon emissions annually. The resort wins Best Sustainability Program at the ASEANTA Awards 2026. Initiatives include coral reef restoration, waste management, and community projects, highlighting their commitment to eco-friendly tourism and cultural preservation.

1 min

Centara Life Namba Hotel Osaka to Open in Vibrant Namba District

🏨 Centara Hotels & Resorts, Thailand's leading hotel operator, will open its second hotel in Japan, Centara Life Namba Hotel Osaka, in Q2 2026. It follows the success of Centara Grand Hotel Osaka, opened in 2023. Located at 3-chōme-4-21 Shikitsuhigashi, Naniwa Ward, Osaka, 556-0012, the hotel provides easy access to attractions like Dotonbori and Shinsaibashi. More details and offers can be found at their website.

2 min

Sonesta Ocean Point Resort St. Maarten Announces Thoughtfully Planned Enhancements Beginning Q2 2026

🏖 Suite and lobby enhancements at Sonesta Ocean Point Resort, St. Maarten, are set for Q2 2026, with suites finished by the end of the quarter. Lobby updates, including Martin's Lobby Bar, start in September 2026. A sample suite opens for media in January 2026. Upgrades emphasize Caribbean style, comfort, and unobtrusive luxury, featuring modern furnishings and ocean views. The resort maintains its adult-only focus and premium experience.

4 min

Global Hotel Alliance Delivers Outstanding 2025 Results, Marking Another Year of Remarkable Growth

💸 GHA DISCOVERY revenue hit $3.2 billion in 2025, a 21% increase from 2024. Repeat stay revenue was $1.8 billion (+18%), and cross-brand stay revenue reached $424 million (+15%). Membership grew 25% to 4 million, with D$ redemptions up 55% to D$31 million. The US and UK generated $432 million in international stays, up 18%. 175 new properties were added, and direct bookings surged 29% as GHA expanded its global presence.

3 min

Nearly 70% of Hospitality Sector Now Committed to Use Only Cage-Free Eggs, New Industry Report Finds

🍳 Bangkok, 2025: Lever Foundation reports 69% of Thailand's hotel industry, over 115,000 rooms, pledge for cage-free eggs. Six hotel groups, including COMO and Capella, complete transitions early. Another 28 groups, like Marriott and Hilton, plan global cage-free policies. 31% remain without commitments, including Dusit International. Cage-free eggs are safer and more humane. Lever Foundation aids hotels in adopting sustainable practices, emphasizing food safety and animal welfare.

2 min

The Spirit in the Machine

💻 In the hospitality industry, continuity now relies on systems like PMS, CRM, and AI rather than long-serving employees. While technology retains guest data and operational patterns, it cannot replace human judgment or nuanced decision-making. This shift risks promoting leaders with less real-world experience, making organizations appear efficient but fragile. The challenge lies in nurturing leaders who can act wisely when systems falter. Efficiency should never compromise leadership depth.

7 min

The Hidden Cost of Staying Lean: How Understaffing Burns Out Teams and Backfires Long Term

🚧 In 2023, a study showed burnout among hotel workers leads to high turnover. During COVID, hotels cut staff intending to rehire post-pandemic, but 80% still report vacancies in 2025. Chronic understaffing impacts guest experience, property maintenance, and staff well-being, leading to increased costs. Replacing staff costs between $5,000 to over $25,000 per person. Solutions include rehiring past employees, cross-training, and prioritizing well-being. Short-term savings from understaffing often result in long-term financial losses.

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