Automatic

Sloan Dean interviews David Kong, former long tenured CEO of Best Western, about his post retirement focus and the leadership lessons he wants to leave behind. Kong explains that after stepping down he launched the It’s Personal Stories podcast to give back to hospitality by amplifying the career journeys of successful leaders, especially to address the persistent lack of women and diverse representation in senior leadership. He reflects candidly on his own experience as an immigrant and one of the first Asian American CEOs of a major hotel company, describing how cultural expectations and unconscious bias can limit opportunity, even when talent is widely distributed. The conversation then shifts to how Kong avoided complacency during 17+ years as CEO by continuously reinventing Best Western, driving quality upgrades, segmenting the core brand into clear tiers, and expanding into new segments and brand types. He offers a nuanced view on “too many brands,” arguing that brand proliferat...

The hospitality and tourism industries are a global phenomenon that makes us feel closer to each other. As the famous quote that most hospitality professionals already know outlines, “tourism makes friends of people who would otherwise be enemies.” The author of this quote is debated but the sentiment is generally agreed upon by travelers and industry professionals alike. Yet, geo-political forces can impact the hospitality and tourism industries. These forces can be felt particularly strongly in the lodging industry.