Automatic - 10 Minutes News for Hoteliers - Page 107

Centara Leaders Honoured for Excellence in Leadership, Finance, and Investor Relations at the IAA Awards 2025

🏨 Centara Hotels & Resorts, Thailand's leading hotel operator, received prestigious IAA Awards for 2025. Recognized were CEO Mr. Thirayuth Chirathivat for Outstanding CEO, CFO Mr. Gun Srisompong for Best CFO, and Mr. Kirati Kongkathip for Outstanding Investor Relations. These awards underscore Centara's commitment to corporate governance and financial management. Centara operates 87 properties worldwide, aiming to be a top 100 global hotel group. Its diverse portfolio includes the Centara Reserve brand launched in 2020.

2 min

Wyndham Hotels & Resorts Expands Presence in Riyadh with the Signing of Howard Johnson by Wyndham

🏨 Wyndham Hotels & Resorts has signed a franchise agreement with Concept Tower Real Estate Limited to open a Howard Johnson by Wyndham hotel in Riyadh, Saudi Arabia. The hotel will be located in the Al Nasiriyah area, close to the Ramada Riyadh King Fahd Road, and a 15-20 minute drive from the Olaya district. This development aligns with Saudi Arabia's Vision 2030, targeting 100 million hotel guests annually. The new hotel strengthens Wyndham's presence in Riyadh.

4 min

HVS Asia Pacific Hospitality Newsletter – Week Ending 7 November 2025

📅 November 2025, Singapore: Aravest and Wee Hur acquire Hotel Miramar for SGD160M, planning to rebrand it as DoubleTree by Hilton by Q4 2026. Coliwoo raises SGD101M during its IPO on 4 November 2025, debuting at SGD0.615 on SGX. Sono International acquires Cross Hotels & Resorts from Flight Centre. Jardine Matheson launches a USD4.2B offer for Mandarin Oriental. CG Capital plans a THB5B investment for five new hotels in Thailand.

1 min

EHL Back of House Podcast: Auberge Resorts’ Christian Clerc: The Heart of Hospitality

📚 Christian H. Clerc, President & CEO of Auberge Resorts Collection and an EHL alumnus, shares insights on hospitality in the Back of House episode. He reflects on the influence of his grandmother’s kitchen in Umbria and emphasizes how food, travel, and human connection shaped his career. The discussion highlights innovation in hospitality through curiosity, courage, and the human touch, underscoring that true excellence is timeless despite evolving trends.

9 min

Welltech Leaders and the Evolution of Personalized Multimodal Guest Experiences

🌿 Wellness in 2025 is a key focus for hotels, driving demand and boosting revenue through TRevPAR. The rise of multimodal wellness experiences, combining therapies like red light therapy and saunas, enhances guest satisfaction and increases upselling. Luxury brands like Canyon Ranch and Equinox lead this trend. IT roles are pivotal in automating wellness itineraries and improving guest personalization through CRM and AI. This synergy boosts revenue with minimal labor increase, making wellness a core strategy.

6 min

Cybersecurity as a Business Imperative

💻 In 2025, the hospitality sector faces increasing cybersecurity threats, with 70% of CISOs citing ransomware as the top threat. The RH-ISAC CISO Benchmark Report highlights a rise in CISOs reporting to senior executives from 7% in 2024 to 19% in 2025. Business continuity is now the top priority, with a focus on operational resilience, vendor security, and AI-driven defences. Enhanced cybersecurity is crucial for protecting revenue and guest trust amid evolving risks.

Marriott ends partnership with Sonder after default

💸 Nov 10, 2025: Marriott International ended its licensing with Sonder Holdings due to a default, impacting bookings and future plans. Sonder properties are now removed from Marriott Bonvoy, affecting points and benefits. Marriott is assisting guests with existing bookings, while those who booked through third-party platforms need to contact them directly. This termination raises questions about Marriott’s future in the apartment-style hospitality market.

The business case for AI in group and event sales

💸 Nov 10, 2025: Group and corporate events generated $190 billion in hotel revenue in 2024. However, sales teams often delay responses, taking an average of 47 hours to respond to leads. AI systems improve this by responding within minutes, increasing conversion rates substantially. AI delivers $3 to $10 ROI per dollar invested. Improving conversion from 15% to 18% can result in $75,000 extra revenue per 100 leads, or $450,000 annually for 2,000 inquiries.

The new map of travel demand

📰 Nov 10, 2025, travel executives anticipate a shift in 2026, driven by luxury growth and experiential trends. Affluent travelers boost demand despite a K-shaped economy, while middle-income groups cut back. Luxury redefined prioritizes uncrowded, sustainable destinations like Greenland and Bhutan. Cruise bookings surge for 2026, appealing to younger, first-time cruisers. Emerging destinations include Saudi Arabia’s Red Sea, Malta, and Tenerife. Travelers crave "sportscations" and slow travel, seeking cultural immersion and experience over material status.

European business travel shows strong growth ahead

🗺 European business travel is forecasted to hit €441.6 billion by 2028, showcasing resilience amid economic challenges. In 2026, spending will grow 8.2% to €389.9 billion. Western Europe, led by Germany, UK, France, Italy, Spain, and the Netherlands, will dominate with 88% of spending. Business trips average €850.7, with the UK at €1,305. Rail travel is chosen by 38% of travelers. Also, 83% see travel as essential for objectives, yet remain cautious about AI in bookings.

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