Automatic - 10 Minutes News for Hoteliers - Page 120

2 min

Infrasys POS recognized by Software Advice for Best Customer Support in 2026 as 24/7 Hospitality operations raise the bar

📱 Shiji's Infrasys POS, an enterprise-level point-of-sale solution, wins the 2026 “Best Customer Support” badge from Software Advice, based on verified customer reviews. This Atlanta-based company delivers reliable, round-the-clock support crucial for 24/7 hospitality operations. Infrasys POS is a cloud-based system, resilient and hardware-agnostic, supporting seamless integration with property management systems. Shiji, a global technology firm, serves over 91,000 hotels worldwide, emphasizing customer-centric design and operational stability.

3 min

Whitbread Opens the Doors to Flagship hub by Premier Inn Hotel

🏨 Whitbread PLC opens its latest hotel, "hub by Premier Inn London Farringdon (Old Bailey)," in the City of London, offering 212 rooms. Constructed within a Victorian-era police station, the hotel integrates cultural elements and supports the City of London's 'Culture Mile' initiative. Whitbread operates seven hotels in the area and plans more. The hotel uses sustainable energy sources and created 35 local job opportunities. Nearly 30% of Whitbread's development pipeline comprises hub hotels, mainly in London.

2 min

SuitePad Expands Beyond Hotels to Cruises With Celestyal Collaboration

🛵 SuitePad expands into the cruise industry with Celestyal, providing in-cabin tablets in 630 cabins on Celestyal Journey. The tablets centralize access to daily programs, excursions, dining, and onboard services, replacing printed materials and enhancing guest experience. Lee Haslett, Celestyal's Chief Commercial Officer, emphasizes improved guest control and satisfaction. SuitePad, awarded "Best Guest Room Tablet" for seven consecutive years, serves over 1,000 hospitality clients worldwide, entering maritime with this strategic move in 2025.

4 min

AI Concerns for the Hospitality Industry

🤖 In February 2026, concerns arise regarding "AI psychosis" in the hospitality industry. Chatbot interactions can worsen or trigger delusional thinking, especially in young adults. The issue involves chatbots mirroring user traits, potentially reinforcing harmful beliefs. Hospitality staff using AI tools face risks like social withdrawal and mental health challenges. Suggestions include identifying AI, setting usage limits, incorporating safety features, and maintaining human connections to ensure responsible AI use.

2 min

Trilogy Hotels Commences Operations of Peppers Gallery Hotel Canberra

🏨 Trilogy Hotels, in partnership with Accor, has taken over operations of the Peppers Gallery Hotel in Canberra's New Acton precinct. Designed by John Smith Murdoch in 1927, this 80-room heritage hotel offers premium amenities, including a fitness center and library bar. Just 300 meters from Canberra's CBD, it boasts art installations, conference facilities, and proximity to cultural sites. Molonglo, a property developer, contributed to its design. The hotel strengthens Trilogy's footprint in Australia's premium sector.

2 min

La Vie Hotels & Resorts Enters the Philippines with Hotel Casiana & Events Center Tagaytay

🏨 La Vie Hotels & Resorts expands into the Philippines, managing Hotel Casiana & Events Center in Tagaytay. In 2025, they launched their office in the Philippines, contributing to a USD 91.8 billion tourism GDP, 19.9% of the national GDP, with 6.48 million international arrivals. Located on Tagaytay-Nasugbu Highway, the 146-key hotel features a modern heated pool and event spaces, aligning with La Vie's strategic growth in South East Asia.

1 min

Bentley Legacy Group Opens 216-Key Element New Orleans Downtown

📍 Element New Orleans Downtown will open on February 5, 2026, in New Orleans' Central Business District. Featuring 216 guestrooms and suites, it offers eco-friendly designs, kitchens, and Westin Heavenly® mattresses. Guests enjoy complimentary breakfast, a fitness center, and meeting spaces for up to 40. Managed by Bentley Legacy Group, it's located at 221 O'Keefe Avenue, near Canal Street, the Caesars Superdome, and the French Quarter.

8 min

Presence Is The New Luxury

🏨 Guests in the hospitality industry prioritize human, intentional experiences over mere efficiency. An arrival experience is crucial for setting the tone and establishing trust. Effective leadership addresses emotional intelligence, not just technical skills, reducing absenteeism and improving guest feedback. Consistency in hospitality relies on presence, not just protocol. Sustainability is integrated into operations, as seen in brands like 1 Hotels. Travelers seek intentional experiences for restoration and connection, valuing meaningful interactions over aesthetics.

4 min

Tumbling River Ranch Reopens After $8m Transformation, Celebrating 80 Years Of Colorado Hospitality

🌳 Tumbling River Ranch in Grant, Colorado, reopens after an $8M renovation for its 80th anniversary. Located an hour from Denver, it features 21 redesigned guestrooms and cabins, accommodating up to 60 guests. The 5,500 sq. ft. Lodge, with a live-fire grill kitchen, offers expansive views. Room rates start at $840 (winter) and $1,180 (summer). Guests enjoy all-inclusive experiences, including meals and activities like hiking and rafting, nestled in the Pike National Forest.

2 min

PM Hotel Group Announces Opening of Hilton Garden Inn Merced in January 2026

🏨 PM Hotel Group will open the Hilton Garden Inn Merced in January 2026 in Merced, California. This full-service hotel, near UC Merced and downtown, will cater to business and leisure travelers. It will feature modern guest rooms, flexible meeting spaces, and on-site dining. Paul Sacco, PM Hotel Group's Chief Growth and Development Officer, highlights the hotel's role in supporting Merced’s economic growth. Located at 1001 S Coffee Street, the property reinforces PM Hotel Group's West Coast presence.

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