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2018 posts
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Scott Ness to Retire from Concord Hospitality After 23 Years

💸 Scott Ness is retiring as Senior VP of Accounting from Concord Hospitality on February 13 after a 23-year tenure. He joined in July 2003 and helped relocate the headquarters to Raleigh, NC. Previously, he had a 20-year career at Marriott International. Concord Hospitality, operating across the U.S. and Canada, partners with Hilton, Marriott, and Hyatt. In 2019, it launched Opus Collection, a lifestyle hotel management division. Concord is renowned for its innovative processes and community commitment.
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Turn a Child’s Masterpiece into a Grandparent’s Favorite Souvenir

📍 High-end hotels enhance guest loyalty by offering custom wooden key cards featuring children's artwork from on-property activities, turning them into souvenirs. Since 2011, GCSTIMES innovates in sustainable smart card technology, operating in 5 countries and serving 140+ regions. GCSTIMES offers sustainable materials and cultural gifts, aligning with low-carbon development goals for 100,000+ global hospitality groups. The initiative strengthens sustainability and cultural preservation in hospitality.
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RMS Pay surpasses €1 billion in transactions as operators embrace fully integrated payments

💳 RMS; one year post-launch; global. RMS Pay processes over €1 billion in transactions. Operators see faster cash flow, 99.95% dispute-free rate, saving 10+ hours weekly. Roomzzz Aparthotels benefits from automation. RMS Pay, integrated into RMS, allows quick payment setup, supporting digital wallets and Buy Now, Pay Later. Popular features include Pay by Link and Charge to Room. PCI DSS-certified with fraud monitoring. RMS serves 7,000+ businesses in 70 countries.
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What quantum physics and revenue management have in common

📈 Quantum physics and revenue management share similarities in perspective. The observer effect reveals that observation alters behavior, much like forecasts in revenue management. Schrödinger’s cat illustrates dual states, mirroring how hotels can be perceived differently by sales, finance, marketing, and revenue managers. Strategy versus tactics resembles wave-particle duality. Successful revenue managers balance strategic and tactical perspectives, focusing on probability over certainty, making nuanced decisions amid uncertainty. Perspective, not absolute truth, guides revenue management.
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