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Automatic

2023 posts
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  • 4 min

Doug Kennedy’s Next Staff Training Webcast: How To Meet Luxury Brand Standards Without Sounding Robotic

📌 Doug Kennedy's next training webcast is scheduled for February 20, 2026, at Noon EDT. This 40-minute session focuses on improving luxury hotel staff's interactions to be genuine and less scripted. The webcast offers practical advice for addressing luxury guests' expectations and overcoming extensive standards. Complimentary registration is available through sponsors Travel Outlook and Track Hospitality Software. Upcoming sessions are planned for March 20 and April 17, 2026, covering hotel sales and online booking inquiries.
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  • 8 min

From Booking to Belonging: How AI is Redefining the Hotel Guest Experience

💻 AI, a game-changer for hospitality at Club Quarters, redefines personalization. By analyzing millions of data points, hotels can tailor guest experiences from booking to post-stay. AI platforms like Amenti offer real-time, seamless service, managing requests and enhancing staff efficiency. Predictive analytics enable dynamic pricing and customized marketing. This AI-driven approach meets evolving guest expectations, bridging convenience and care, ensuring personalized, anticipatory hospitality while maintaining the human touch.
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  • 4 min

Ten Luxury Trends for the 2026 Luxury Renaissance

📈 Exclusive luxury hospitality trends for the 2020s emphasize scarcity with hotels maintaining occupancy below 75 keys for privacy and bespoke service. Multigenerational travel and agriluxury offer family-friendly and agricultural experiences. Key focuses are on sustainability, cultural stewardship, and comprehensive wellness, with wellness retreats spanning 3 to 21 days. Luxury hospitality now integrates cognitive longevity treatments and "everything somm" services, enhancing guest experience pre-arrival. These trends redefine luxury as exclusive, sustainable, health-centric, and culturally enriching.
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  • 4 min

HVS Asia Pacific Hospitality Newsletter – Week Ending 30 January 2026

💵 SC Capital Partners secures SGD51.7 billion from CPPIB for Japan hospitality, focusing on hotels. TAP lists on SGX Catalist on 23 January 2026, reaching SGD88 million market cap. Million Group leases Hong Kong hotel to LINKo Living for HKD900,000/month. J. Front City buys Kobe property for JPY26.26 billion. Koramco acquires Seoul’s U5 Hotel Euljiro for KRW140-170 billion, planning rebrand. HVS, established in 1980, handles 4,500+ assignments yearly.
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  • 2 min

GCSTIMES Environmental Policy | Part 5 & 6: Product Usage Phase Management & End-of-Life Product Management

📚 Since 2011, GCSTIMES, with centers in China, US, UAE, France, and Australia, supports over 100,000 hospitality groups in 140 countries. They focus on sustainable product lifecycle management through energy-efficient operations, recyclability, and circular solutions. Offering brands like GCS and AUROkeys, they promote cultural preservation through smart cards and sustainable supplies. Their approach aids the hospitality industry's shift toward a circular economy, emphasizing long-term growth through sustainable practices.
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