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Automatic

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Mews acquires Datachat to build agentic AI for hotels

💻 Oct 30, 2025, Mews acquires U.S.-based AI company DataChat to create an autonomous hospitality operating system. Mews aims to optimize hotel operations through AI agents managing reservations, operations, and guest experiences autonomously. DataChat’s platform enables data analysis using natural language. Mews anticipates increased revenue, reduced costs, and enhanced guest interaction. This acquisition supports Mews’ strategy of intelligent automation and efficient hotel management.
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Google signals deeper AI ambitions in travel

🚀 Oct 30, 2025, Google’s Q3 report highlights AI reshaping their roadmap. CEO Sundar Pichai focuses on travel via agentic AI, linking it to search and commerce strategies. Google’s AI MAX shows 12% conversion gains. Integration with PayPal hints at AI-driven transactions. Waymo vehicles will embed Gemini AI for enhanced in-car experiences. In 2026, Google plans to expand AI-driven in-car and travel solutions as part of their agentic ecosystem development.
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Booking.com’s upbeat forecast calms travel market worries

📈 Oct 29, 2025, Booking Holdings reported strong Q3 results, exceeding expectations with 323 million room nights sold and $49.7 billion gross bookings. Full-year growth is forecasted at 7% in room nights, above the 6.7% analyst estimate. Despite economic concerns, shares rose 5% after-hours, lifting Expedia and Airbnb too. US demand remains high but with cautious spending. Q4 growth is expected at 4%-6% for room nights and 10%-12% in revenue.
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AI seen as the next big force in hotel sourcing

💻 Oct 29, 2025, a BCD Travel survey reveals: 61% of travel buyers see AI and automation as crucial for future hotel sourcing, yet only 15% currently use AI. Meanwhile, 42% are exploring AI options. Other trends include multi-year supplier agreements (46%) and dynamic pricing (45%). Cost control remains a priority for 86% of buyers. High costs and rate fluctuations are key challenges. [Read more](https://news.bcdtravel.com/bcds-report-highlights-how-organizations-source-and-manage-travel-suppliers-to-leverage-their-travel-programs/).
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Booking.com reports early gains from generative AI rollout

🗺️ On October 29, 2025, Booking Holdings reported success with its generative AI tools enhancing platforms like Booking.com, Priceline, and more. These AI solutions speed up search, improve conversion, reduce cancellations, and increase satisfaction. Notable tools include Agoda's chatbot, Kayak's natural-language search, and Booking.com’s Smart Messenger. Leads from large language models and traditional search are both growing. CEO Glenn Fogel emphasized AI’s role in their “Connected Trip” strategy for personalized travel experiences.
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The elements that make travel content click

🌍 Oct 29, 2025, Expedia Group's study, "Science of Wanderlust," unveils insights on digital travel content. Who? Travelers. What? Emotional video content engages, with long-form videos outperforming static visuals. Transparency builds trust, scene pacing of 2-9 seconds aids comprehension, and AI should enhance rather than dominate. How? Narrative structure and inclusive storytelling enhance connection. Why? To inspire bookings. Generational differences noted: younger travelers prefer influencers, older audiences value brand storytelling. 📊
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Hotels face a new kind of gatekeeper

🤖 Oct 29, 2025: AI assistants like ChatGPT and Gemini are revolutionizing travel booking. Booking.com and Expedia are leading, integrating with OpenAI’s marketplace. They manage over 1 billion bookings annually, reaching 100 million daily users. The EU’s Digital Markets Act doesn’t regulate AI assistants, risking small hotels’ visibility. Policy changes are urged to ensure fair access and transparency, or Booking.com and Expedia may dominate, impacting independent hotels’ viability.
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Apple maps to introduce ads for local businesses next year

📱 Apple plans to introduce ads in Maps by 2026, allowing eateries and businesses to pay for enhanced search visibility. This aligns with Apple's strategy to boost its ad revenue, already seen in App Store Search Ads. AI will tailor ads for contextual relevance. While aiming for a cleaner interface, this move raises concerns about the increasing commercialization of iOS, potentially clashing with Apple's premium brand at a time when iPhones can cost up to $2,000.
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Destination marketing reimagined

📖 Oct 28, 2025, in Salem, Massachusetts, marketer Ashley Judge showcases blending storytelling, empathy, and data to enhance tourism. Key strategies include using owned media like email, removing logistical barriers to improve experiences, and acknowledging that minor usability issues can cause significant conversion losses. Interactive tools like quizzes help personalize content and gather data. Effective marketing combines emotional storytelling with measurable results, improving visitor engagement and economic outcomes.
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Apple expands wallet with passport-based digital ID

💳 Oct 28, 2025, Apple enhances U.S. traveler convenience with digital IDs in Apple Wallet, linking passports for TSA security checks. This feature doesn't replace physical passports but aligns with Real ID enforcement changes. Apple Wallet's ecosystem expands, supporting digital car keys, transit passes, and hotel keys. Apple Pay operates in 89 markets, with 90% of U.S. retailers participating, bolstering travel ease in 800 cities and 65,000 hotel rooms, plus access to 300 car models.
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