Automatic

A Manhattan hotel eliminated OTA-related chargebacks by implementing ID verification technology that captures guest documentation for dispute defense.

The prestigious awards ceremony moves from London to Paris for the first time since 2023, with extended voting periods and new Academy leadership.

Nicolas Suissa joins from Amadeus to lead Apaleo's expansion in France, where the company already manages 100+ hotels with API-first PMS technology.

Hilton will open five new Malaysian properties in 2026, including debuts for Waldorf Astoria and Conrad brands in Kuala Lumpur.

Four nominees include Brookfield's Barcelona Moxy, EQ Hotels' London Novotel, Pygmalion's 9-hotel Spanish portfolio, and Minor Hotels' Amsterdam Avani.

HVS analysis shows Las Vegas hotel performance shifting from volume-driven to premium experience-focused demand in 2026.

Using spa slipper selection as a case study, the article demonstrates how micro-decisions in wellness design reveal the critical balance between aesthetics, operations, and profitability.

An accountant shares real client examples of hotel accounting disasters, from untrained staff managing books to $42,000 in uncollectable guest receivables needing write-offs.

Aven Hospitality integrates Protect Group's Refund Protect into its booking engine, allowing hotels to offer optional refundable upgrades at checkout.

The newsletter covers five major hotel transactions across Asia Pacific totaling over USD200 million, including conversions and REIT acquisitions.