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10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
  • Posts
    • CSR and Sustainability
    • Events
    • Hotel Openings
    • Hotel Operations
    • Human Resources
    • Innovation
    • Market Trends
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    • Mergers & Acquisitions
    • Regulatory and Legal Affairs
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  • 7 min

Guest segmentation in 2025: Moving beyond broad-brush marketing with AI

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  • 23 September 2025
Anna is planning a business trip to Tokyo. Eager to get the best recs for the city, she whips out her smartphone and finds a hotel touting everything she wants. She books her stay within minutes. Her dream stay wishlist was made possible by AI — and behind that magic is guest segmentation. Large Language Models (LLMs) and other AI tools can now segment data (like intent, behaviors, or loyalty preferences) and instantly spin up personalized recommendations that feel one-to-one, not one-to-many.
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  • 3 min

Renaissance Phuket Resort & Spa Unveils a Fresh New Look

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  • 23 September 2025
Renaissance Phuket Resort & Spa, the design-forward lifestyle Beachfront resort on Mai Khao Beach, unveils its refreshed look following a major renovation to mark its 15th anniversary. The resort introduces a renewed identity that seamlessly blends contemporary luxury with the authentic spirit of Southern Thai coastal living, offering a distinctive sense of place and inviting a new generation of travelers to discover experiences beyond expectations.
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  • 4 min

HVS Europe Hotel Transactions Bulletin – Week Ending 19 September 2025

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  • 23 September 2025
Gibraltar-based investor Yellow Tree has acquired the four-star, 192-room The Hoxton, Southwark in London, UK, from British real estate developer Norlake Hospitality for an amount reported to be around £150 million (£781,000 per room). The property is situated between the Waterloo train station and the Tate Modern museum. The hotel includes two restaurants, a bar and six meeting rooms, as well as five floors of co-working space that reportedly contribute almost one quarter of the property’s income. In July 2025, Yellow Tree also acquired the four-star, 218-room Hilton Garden Inn Bucharest Airport, as reported in this newsletter.
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  • 4 min

HVS Asia Pacific Hospitality Newsletter – Week Ending 19 September 2025

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  • 23 September 2025
Star Asia Investment Corporation (“SAR”), a Japan-based Real Estate Investment Trust (“REIT”) managed by Star Asia Investment Management Co., Ltd. of the Star Asia Group, has completed several domestic transactions as part of a portfolio rebalancing strategy under its “New Mid-Term Plan.” The acquisitions include two hotel assets: the 204-key KOKO HOTEL Nagoya Sakae in Aichi Prefecture for JPY3.95 billion, and the 170-key KOKO HOTEL Sendai Station West in Miyagi Prefecture for JPY2.875 billion. This translates to approximately JPY19.4 million and JPY16.9 million per key respectively. Each property is leased under a hybrid rent structure consisting of fixed and variable components. Combined, they generate a monthly fixed rent of JPY12,375,000, and the variable rent component is calculated as 85% of the monthly Gross Operating Profit (“GOP”), minus the fixed rent, applicable only up to the amount of the fixed rent. In parallel, SAR divested one retail and one residential asset for a tot...
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  • 3 min

U.S. Hotels State of the Union September 2025 Edition

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  • 23 September 2025
GDP growth remains below the long-term avg, and inflation remains sticky. CBRE raised its 2025 GDP forecast to 1.6% from 1.3%. Due to the higher expected base in 2025, CBRE lowered its 2026 GDP growth estimate to 1.8% from 2.0%. Both 2025 and 2026 are expected to be below the 2.1% long run average. CPI is also expected to remain elevated through at least 2026. Soft top-line growth and elevated inflation will put sustained pressure on hotel profits and margins.
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  • 5 min

Lore Group Now Offers Web-Provisioned Room Keys in Apple Wallet on iPhone and Apple Watch

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  • 23 September 2025
Lore Group, the global hospitality group based in London, proudly announces that Sea Containers London and Pulitzer Amsterdam have enabled room key in Apple Wallet for their guests. This initiative allows guests to simply tap their iPhone or Apple Watch to unlock their room, as well as locations throughout the hotel property such as entrances, communal areas and elevators within the hotels.
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  • 3 min

Brown Hotels Adopts IDeaS G3 RMS to Drive Smarter Revenue Decisions

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  • 23 September 2025
IDeaS, a SAS company and the world’s leading provider of hospitality revenue management software and services, has announced a new partnership with Brown Hotels.
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  • 3 min

GenoHotels modernizes with Shiji Daylight PMS, bringing cloud innovation to business and conference hospitality

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  • 23 September 2025
BERLIN, Germany, September 23, 2025 – Shiji, the global hospitality technology leader, announced today that GenoHotels, a distinguished group of superior business-focused hotels near Cologne and Kassel, has selected Daylight PMS to modernize operations and deliver a more connected, guest-focused experience. GenoHotels will implement the cloud-based platform in two locations, with the first go-live in October and the second in November 2025. The decision reflects the group’s commitment to combining state-of-the-art facilities with a futureproof, secure, and flexible technology ecosystem that integrates seamlessly with their existing IT infrastructure.
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  • 2 min

Sustainability at Your Fingertips: GCSTIMES Eco Pens for the Hospitality Industry

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  • 23 September 2025
In the evolving landscape of sustainable hospitality, the smallest details are gaining the greatest attention. With environmental responsibility shaping guest expectations worldwide, GCSTIMES has introduced a range of eco pens designed specifically for hotels, resorts, and conference venues.
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  • 4 min

The Three Rs of Hotel Distribution: Retain. Reclaim. Reinforce.

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  • 23 September 2025
[LOUISVILLE, Ky.––September 23, 2025]––Hotels are at a crossroads. For decades, they’ve leaked valuable guest data, surrendered the booking journey to third-party platforms, and watched lifetime loyalty slip away. At the Destination AI – Hospitality Summit 2025, Brad Brewer, Co-Founder and Chief AI Officer of Agentic Hospitality, will deliver a keynote showing how hotels can break free with three simple but powerful actions: Retain. Reclaim. Reinforce.
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