Automatic - 10 Minutes News for Hoteliers - Page 61

1 min

Amex GBT explores potential sale

🛫 Nov 25, 2025: Amex GBT is evaluating a possible sale after shares dropped 23% in a year amidst acquisition scrutiny. With American Express holding a 30.1% stake, the company's 2024–2025 CWT acquisition is under antitrust review in the US and UK. Competing in a crowded market with Booking Holdings and others, advisers are exploring interest from corporate travel platforms and private equity. The decision on potential sale remains open.

Asia Pacific hotel loyalty programs need a reset

🏨 Nov 25, 2025: Accenture's research highlights challenges in Asia Pacific hotel loyalty programs, revealing they don't align with guest expectations. Outdated points systems fail to offer instant rewards, and 94% of hotel leaders aim to diversify revenue through retail and e-commerce. Technology barriers and diverse market habits necessitate locally adapted strategies. By 2030, integrated loyalty and commerce are expected to drive value, emphasizing a shift from just room sales.

Personalization transforms Caribbean hotels

🏝️ Nov 25, 2025, Caribbean hotels are shifting to direct channels to meet guest expectations and reduce reliance on OTAs. The Caribbean Hotel and Tourism Association and Sailrock South Caicos highlight personalization using data, AI, and direct booking strategies. There's a rise in demand from digital nomads and younger travelers. Efforts include dynamic pricing, loyalty programs, AI-driven tools, and trust-building initiatives like SafeDirect Travel Assistance to improve engagement and conversions.

3 min

Report benchmarks representation of women, Black leaders in hotel industry

📑 In the 2025 report released by the Penn State School of Hospitality Management, the representation of women in hotel leadership remains stagnant, with women holding 25% of C-suite roles, despite being 58.6% of the hospitality workforce in 2024. Black leadership fell from 2.2% in 2022 to 2.1%. Women and Black individuals comprised 50% of newly appointed directors, but low board turnover at 5.4% annually limits opportunities for diversification. The AHLA Foundation supported this research.

4 min

How Leading Hotel Groups Turned Automation into Measurable Results

💻 Major hotel groups are capitalizing on hyperautomation by employing AI-powered digital workers to enhance efficiency and accuracy. RobosizeME reports that automating tasks has saved over 200,000 work hours, with impressive results from major players. One hotel group saved 72 workdays per month by automating rate code maintenance, while another saved 1,000 hours in three months on ad spend optimization, leading to €8K monthly savings. Overall, automation addresses inefficiencies and improves guest satisfaction, transforming the hospitality sector.

3 min

Data Appeal Redefines Destination Intelligence Introducing a New Agentic Management Tool

📊 Data Appeal launched a revolutionary tool for DMOs at the 2025 Phocuswright Conference in San Diego. Combining years of curated data from The Data Appeal Company and Mabrian, it offers real-time insights and scenario analysis. This platform enhances decision-making by transforming data dashboards into dialogue interfaces, enabling faster, smarter actions. Limited access is available, with general availability rolling out in early 2026. 🎯

3 min

RIU plans to reopen all its hotels in Jamaica before the end of the year

📅 RIU Hotels & Resorts plans to reopen all seven hotels in Jamaica by December 15, 2025, following Hurricane Melissa's impact. Riu Montego Bay reopened on November 23, and Riu Palace Jamaica on November 24. $1,000,000 USD was mobilized, 80% for staff, including $570,000 for home reconstruction and $230,000 for aid. $200,000 was donated for 1,750 community support packages. Over 7,000 meals are distributed daily with World Central Kitchen, providing employment and aid.

2 min

Hotel Investment & Development Trends: Key Takeaways from Cayuga’s Annual Conference

🏨 Jon Peck moderated a panel with Mike Woodward, Renee Bagshaw, and Rick Tomljenovic discussing the hotel industry at the 2025 Conference. RevPAR growth is projected at 1.5-2%, with operating expenses rising faster, affecting margins. Mid-scale extended stay properties offer development opportunities, though returns are challenged. Office conversions need government incentives, while renovations are driven by tariffs, supply chain issues, and financing costs. Traditional lending is tightening, and private credit is costly, complicating hotel investments.

2 min

Minor Hotels Welcomes the Avani Brand to the Queensland Capital of Brisbane

🏨 Minor Hotels expands Avani in Brisbane, Australia with Avani Living Queen's Wharf Residences. Opening in 2026, it offers 225 suites with kitchens and laundries. Located in Queen's Wharf, it targets both leisure and business travelers. Features include a lap pool, sauna, and wellness programs. This follows the announcement of Avani Mooloolaba Beach Hotel, set for April 2026. Avani Living enhances space, comfort, and flexibility for short and extended stays.

7 min

STR Weekly Insights: 9-15 November 2025

📈 Veterans Day disrupted U.S. travel, impacting Revenue per Available Room (RevPAR) for the week ending 15 November, with a 4.6% decline due to a 2.6 percentage point drop in occupancy. The Top 25 Markets saw a 6.2% weekly RevPAR fall. New Orleans experienced a 31.2% decline due to conference shifts. Meanwhile, college football markets reported a 0.9% weekend RevPAR drop. Global RevPAR grew by 2.1% outside the U.S., with Canada and Germany seeing significant ADR declines.

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