The concept of personalization is gaining increased attention. My annual customer experience research found that nearly eight out of 10 customers (79%) in the U.S. feel a personalized experience is important. So, what is a personalized experience?
The concept of personalization is gaining increased attention. My annual customer experience research found that nearly eight out of 10 customers (79%) in the U.S. feel a personalized experience is important. So, what is a personalized experience?
In today’s evolving hotel market, your competitive set (compset) should be your compass—not a leftover list from years past. With margins tighter than ever, profit benchmarking has become essential. Yet many compsets are still optimized only for RevPAR, not for true performance insights.
In today’s evolving hotel market, your competitive set (compset) should be your compass—not a leftover list from years past. With margins tighter than ever, profit benchmarking has become essential. Yet many compsets are still optimized only for RevPAR, not for true performance insights.
A first look at Hannah St Hotel’s immersive approach shows how culture-driven design, art, and local engagement are shaping the next wave of luxury hospitality in the city.VICTORIA: Melbourne is a city that doesn’t just welcome you, it draws you in. From the moment you wander down its graffiti-laced laneways or sip a flat white in a tucked-away café, you feel the pulse of a place that thrives on creativity and culture. This is a city where art spills onto the streets, where live music echoes from hidden bars, and where every meal feels like a culinary discovery.On December 1, Melbourne’s newest luxury hotel, Hannah St Hotel, isn’t just opening its doors - it’s opening a window into the city’s creative heartbeat. With creatives like Interior Designer, David Flack and his team from Flack Studio; and artists Justene Williams and Jazz Money amongst those contributing to the aesthetic, it’s clear Hannah St Hotel is staking its claim as a cultural hub, blending bold design, local art, and c...
A first look at Hannah St Hotel’s immersive approach shows how culture-driven design, art, and local engagement are shaping the next wave of luxury hospitality in the city.VICTORIA: Melbourne is a city that doesn’t just welcome you, it draws you in. From the moment you wander down its graffiti-laced laneways or sip a flat white in a tucked-away café, you feel the pulse of a place that thrives on creativity and culture. This is a city where art spills onto the streets, where live music echoes from hidden bars, and where every meal feels like a culinary discovery.On December 1, Melbourne’s newest luxury hotel, Hannah St Hotel, isn’t just opening its doors - it’s opening a window into the city’s creative heartbeat. With creatives like Interior Designer, David Flack and his team from Flack Studio; and artists Justene Williams and Jazz Money amongst those contributing to the aesthetic, it’s clear Hannah St Hotel is staking its claim as a cultural hub, blending bold design, local art, and c...
La Vie Hotels & Resorts has officially taken over the management of Mercure Townsville, reinforcing its strategic footprint in North Queensland’s hospitality sector.
Upcoming dates of the Oasis Live ’25 tour is driving booking hotel levels across host markets in Australia and South America, according to Forward STAR data from CoStar, a global leading provider of online real estate marketplaces, information and analytics in the property markets.