Automatic

For many, the holiday season is synonymous with shopping lists, gift wrapping, and crowded malls. But for Gen Z and Millennials, the new holiday wish list looks different. This year, it’s less about presents and more about boarding passes in hand.

Jessica Gillingham, founder and CEO of Abode Worldwide, joins Simone Puorto for an engaging discussion about her recent book, "Tech-Enabled Hospitality." As a seasoned communicator with nearly a decade of experience in the hospitality and short-term rental technology space, Jessica explores the profound transformation underway in the industry, where technology is reshaping both operational delivery and the very nature of guest experiences. Her work brings together insights from over thirty-eight leaders in technology and hospitality, giving the book a rich, multifaceted perspective.

The digital shelf has fundamentally reshaped how hospitality products are presented and sold, and this transformation extends far beyond just revenue channels; it presents an unparalleled opportunity to radically redesign our workforce and job roles. In an environment where every product is digitally accessible and discoverable, the focus shifts from siloed departmental functions to a holistic, across-property experience management strategy. This isn’t just a strategic luxury; it’s a genuine requirement for delivering a comprehensive customer experience, unlocking significant revenue growth, and achieving true operational cohesion in hospitality.