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GuestCentric Launches Melissa, an AI Sales Agent Preparing Hotels for Agentic Booking

GuestCentric's Melissa connects to live hotel data through the Model Context Protocol, allowing AI assistants like ChatGPT to complete reservations directly.

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Luxury Hotels Report- Central Asia

The region shows strong luxury hotel potential with Almaty leading at 69.5% occupancy and ADR reaching USD 180-400, while emerging markets like Kyrgyzstan and Tajikistan lack international luxury brands.

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Garbage in, garbage out: why hotel data will make or break AI

Dylan Cole interviews Charlie Osmond about how data quality will determine hotel success in AI-driven booking journeys.

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The complete guide to dynamic pricing in the hotel industry

Comprehensive guide explains how independent hotels can implement data-driven dynamic pricing to increase RevPAR by an average of 21% through automated rate adjustments.

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When Customer Experience Becomes Customer Transformation

The article argues businesses should help customers achieve aspirations rather than just deliver services, citing examples from fitness equipment to Disney parks.

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AI in Foodservice: Operational Value and What It Requires

The article examines how AI can address labor shortages, cost volatility, and consistency challenges in foodservice, but warns that operational discipline and data quality are prerequisites for success.

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A new Hotel Yearbook, a moving interview, and ten things worth knowing: ITB Berlin 2026, Day Two

Day two coverage of ITB Berlin highlights live AI booking demos, regenerative hospitality debate, and production-ready hotel automation systems.

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Registration opens for Hotel & Resort Design South 2026

The Miami Beach event targets the Southern US, Caribbean, and Latin America markets where 748 hotel projects are currently in progress.

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When Stories Shape Destinations: Book-Inspired Travel

Hotels are creating book-themed packages and programming as 55% of travelers consider literary-inspired trips, with brands like Loews adding curated reading lists.

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64% of Travel Managers Seek AI Tools to Simplify Hotel Booking Policy Communication

🛢 Mar 5, 2026, USA & Canada: Stricter corporate travel policies are reshaping hotel demand, with 32% of managers citing stricter policies over three years. Policies often exceed 10 pages, complicating adherence. AI explainer tools interest 64% of managers, potentially aiding compliance. However, 35% report frequent out-of-channel bookings, and 28% face challenges with non-compliant hotel bookings. Accessibility guidance remains limited, pointing to future evolution in travel programs.

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