Why AI makes 2026 an inflection point for hoteliers
💻 2026 is pivotal for hospitality as AI becomes integral, impacting guest communication, housekeeping, and booking. 18 experts predict AI will transform hotel operations. Around 33% of travelers use AI for hotel searches. Ancillary services like parking and spa access become strategic revenue sources. Reviews are essential for AI accuracy. IT leaders must rethink procurement for scalability and AI readiness. Despite AI’s growth, human interaction remains crucial, highlighting soft skills. Mews, powering 12,500 hotels globally, leads in this transformation, raising $410 million.
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