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Automatic

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  • 2 min

Adina Makes Its Tasmania Debut with New Apartment-Style Hotel in Hobart

🏨 TFE Hotels will debut its Adina brand in Hobart, Tasmania, in 2025, coinciding with record-high visitor numbers of 1.36 million. The Adina Hobart features 48 keys and sits alongside the 142-key Vibe Hobart. Guests access amenities like Belvedere restaurant, a gym, and a pool. Developed by Richard and Annalisa Doedens, the hotel caters to extended stays with studios and apartments. The opening reinforces TFE's growth and Hobart's cultural evolution.
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  • 2 min

Premium Move: IHG and Pro-Invest Group Reposition Asset as voco Queenstown

🏨 IHG Hotels & Resorts will convert the Holiday Inn Express & Suites Queenstown to voco Queenstown, partnering with Pro-invest Group. The 227-room hotel, centrally located in Queenstown, New Zealand, will undergo a refurbishment, reopening as voco Queenstown in 2026. Enhancements include revamped meeting spaces, a new dining room, and Mozzarella & Co. restaurant and bar. This reflects IHG's strategic asset repositioning approach amidst Queenstown's strong demand for premium accommodations.
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  • 3 min

Airport Hotel Revival Done Right at Sonesta LAX

✈ Sonesta Los Angeles International Airport (LAX) underwent a $42 million renovation, enhancing its appeal as a weekend leisure destination. Average length of stay increased by 42%, from 1.1 to 1.7 days, matching downtown hotels. Features include a 14,000 sq. ft. meeting space, a restaurant, sushi bar, and a grab-and-go outlet. Enhanced soundproofing and local attractions contribute to its success. Airport hotels are evolving beyond mere stopovers, adopting strategies to boost occupancy and revenue.
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  • 6 min

The Customer is Always Right

🛠 In London, 1909, Harry Gordon Selfridge opened his innovative department store, introducing the "customer is always right" philosophy. This reshaped retail and hospitality, but caused employee burnout and financial abuse. By the 1980s, Ritz-Carlton adopted a similar model, risking operational collapse. Today, 42% of hotel managers comp stays to avoid bad reviews, costing up to $500,000 annually. Progressive hotels are now balancing guest experience with staff dignity, using tech to prevent manipulation.
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