HOTELSMag.com - 10 Minutes News for Hoteliers - Page 10

4 min

Redefining hospitality customer service: Automation and AI as tools to enhance leadership

📈 Hospitality industry leaders face challenges during seasonal surges, when increased bookings lead to higher stress and burnout among customer service agents. Real-time automation helps by adapting workloads, offering breaks, and providing coaching. AI tools flag early burnout signs, allowing interventions. Leadership should prioritize employee well-being, use technology empathetically, and maintain transparent communication. Investing in adaptable tech and people-first strategies ensures employee well-being and customer satisfaction, ultimately safeguarding brand reputation.

2 min

Under Canvas White Mountains to open in New Hampshire next June

🌲 Under Canvas White Mountains opens June 2026, marking its first in New Hampshire on 86 acres with views of Mount Washington. Part of Under Canvas's 14-location network, this site offers safari-style tents with West Elm furnishings. Guests enjoy nearby White Mountain attractions and activities like hiking and biking. Allied with Hyatt since 2024, guests can earn and redeem points. Sustainability features include low-flow amenities and minimal lighting. The camp emphasizes eco-friendliness and guest experiences.

2 min

HHP acquires Hilton St. Petersburg Carillon Park

📍 Highline Hospitality Partners acquired Hilton St. Petersburg Carillon Park, their first Florida hotel and 16th in their portfolio. The hotel, located in a 432-acre Carillon Park, features 227 rooms and 14,500 square feet of meeting space. Operational management will be by Hersha Hospitality Management. Open since 2007, the hotel will undergo strategic renovations to enhance market position. This acquisition marks Highline’s expansion into key markets across the U.S.

4 min

Hey, Yo!: How the new YOTEL chief is steering the hotel innovator into the next era.

🛣 YOTEL, founded by Simon Woodroffe in 2007, opened its first hotel at Gatwick Airport. As of today, YOTEL operates 23 hotels globally, aiming for 15,000 rooms by 2030. Phil Andreopoulos, formerly of Marriott, is the new CEO. Supported by majority owner Al-Bahar Group, YOTEL focuses on innovation, tech, and strategic growth. Challenges include rising costs and labor shortages, while YOTEL leverages smart design and automation to adapt and thrive.

2 min

Ennismore to open all-inclusive resort in Ras Al Khaimah

🏝 Ennismore will open SO/ Ras Al Khaimah in November 2025, marking its first all-inclusive resort outside Europe and the first lifestyle hotel in the Emirate capital. Located along the emirate's coastline, the resort will offer 257 rooms and suites with sea views and five dining concepts. Positioned on Al Marjan Island, the resort aims to attract 3.5 million annual visitors by 2030. In 2024, Ras Al Khaimah recorded 1.28 million overnight visitors, up 12% in tourism revenue.

4 min

How luxury hotel brands can unlock experiences that create lasting connection

🏨 In 2025, the luxury hotel market is projected to grow to $171.05 billion, up from $154.32 billion in 2024. Sofitel revamped its brand identity in late 2023, boosting website traffic by over 600% and social media engagement by 9%. Aman Resorts focuses on privacy, cultural authenticity, and ultra-luxury minimalism, appealing to high-net-worth travelers through local designs and personalized service. For hotels, creating emotional connections and authentic experiences is crucial for guest satisfaction and brand loyalty.

5 min

Hotel debt markets have maintain strong liquidity through 2025. Here’s how to sustain the momentum going into 2026.

🏨 Hotel loan originations hit $27 billion in H1 2025. With $114 billion in hotel loans maturing by 2027, the financing landscape remains active. Despite decelerated RevPAR growth, luxury hotels rose by 24.1% while economy segments fell by 1.2% against 2019. Floating-rate loans dominate assets in transition; $26 billion in loans mature in 2025 alone. Revenue is expected to grow by 1-1.5% in 2026, bolstered by ADR increases and World Cup events.

2 min

Meliá to manage Leo Messi’s MiM Hotels

🏨 Meliá Hotels International will manage MiM Hotels, owned by Leo Messi, starting November 1. MiM’s six hotels in Spain and Andorra will join The Meliá Collection, maintaining their identity while benefiting from Meliá’s systems. The portfolio includes locations in Sitges, Sotogrande, Mallorca, Ibiza, Baqueira Beret, and Andorra. MiM Hotels focus on sustainability and wellness, featuring designs by Luis Bustamante and Lázaro Rosa-Violán, with dining by chef Nandu Jubany. All properties have LEED certification.

2 min

Rocco Forte taps new GMs and managing director for The Carlton Milan

🏨 Rocco Forte Hotels has appointed five new leaders for its properties. Anna Gricini becomes General Manager of Hotel de la Ville, Rome, while Maximilian Von Reden takes over as General Manager of Hotel Amigo, Brussels. Matteo Gentile will lead Hotel Savoy, Florence starting November 3. Ulrich Schwer is now at The Charles Hotel, Munich. Francesco Roccato, Managing Director of Northern Italy, will also oversee The Carlton Milan, opening on November 6, 2025.

2 min

Patrick Short joins TPG Hotels as president and COO

🏨 Patrick Short has been appointed as president & COO of TPG Hotels & Resorts. He will lead operations at the national headquarters in McKinney, TX. With 30+ years in hospitality, Short previously expanded Peachtree Hospitality from 27 to 100 hotels. He has experience with over 25 brands and held roles at Kinseth and CSM Corporation. Robert Leven of Procaccianti Companies praised Short's leadership as TPG plans further expansion.

Input your search keywords and press Enter.