Alix Boulnois drives the commercial, digital and technology segments for Accor. It’s a massive job. Here’s where her focus lies.
🏨 Alix Boulnois, Chief Commercial, Digital, and Tech Officer at Accor, oversees a robust digital strategy for 45+ brands. Since joining in 2020, Boulnois emphasizes personalization, with the ALL Accor loyalty program exceeding 100 million members. Accor leverages AI to enhance guest and employee experiences and plans major tech developments, including API platforms. As traditional search declines by 25% by 2026, Accor focuses on AI-driven booking experiences, balancing partnerships with OTAs to boost direct bookings.
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