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💻 TrustYou CXP platform's architectural decisions are made through collaboration, focusing on bounded contexts from Domain-Driven Design (DDD) and technology roadmaps. Workshops with all product teams address key subsystem questions, utilizing C4 levels for system documentation. Six stages in technology roadmaps guide tool adoption. ADRs (Architectural Decision Records) are written to aid certain decisions. Roadmaps are updated biannually, ensuring the architecture evolves with the platform.

💻 TrustYou's Customer Experience platform is a product of their restructured Product & Engineering organization, aligning with innovative, fast-paced approaches. The "Temporary Team" (TTeam) concept, a major change in recent years, involves limited-lifetime, cross-functional teams with a clear purpose, capable of disbanding after a few weeks once their goal is met. TTeams differ from long-lived teams, which focus on local changes, long-term technology strategy, and operations. A practical example is the "Mark a Survey review as inappropriate" feature, which was built by a TTeam of four engineers in three weeks, resulting in a successful, timely release. While the TTeam approach has improved focus and flow, challenges like managing too many TTeams and poor initial planning were also faced. The concept continues to evolve within TrustYou as part of their "Test & Learn" core value.