Josiah Mackenzie

Designing new employee experience (plus: a treasure hunt I set up) – Szilvia Olah

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The business benefits of investing in culture and community – Donte Johnson & Jason Bass, Revival Baltimore

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Impact Hospitality & being more hospitable to our neighbors – Jason Bass & Donte Johnson, Revival Baltimore

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DEI needs to be a baseline to build from – Donte Johnson & Jason Bass, Revival Baltimore

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Dress codes, grooming standards & creating a welcoming culture – Donte Johnson & Jason Bass, Revival Baltimore

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We have a boring problem, not a staffing problem – Jason Bass & Donte Johnson, Hotel Revival

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The story of “Hamptonality University”: scaling culture through training – Eleanor Erickson

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The role of AI, automation & technology in providing hospitality – David Jones

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How sales & operations can work together to provide great hospitality – Robin Moncrieffe

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Hospitality starts with the associate – Robin Moncrieffe

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Designing new employee experience (plus: a treasure hunt I set up) – Szilvia Olah

The business benefits of investing in culture and community – Donte Johnson & Jason Bass, Revival Baltimore

Impact Hospitality & being more hospitable to our neighbors – Jason Bass & Donte Johnson, Revival Baltimore

DEI needs to be a baseline to build from – Donte Johnson & Jason Bass, Revival Baltimore

Dress codes, grooming standards & creating a welcoming culture – Donte Johnson & Jason Bass, Revival Baltimore

We have a boring problem, not a staffing problem – Jason Bass & Donte Johnson, Hotel Revival

The story of “Hamptonality University”: scaling culture through training – Eleanor Erickson

The role of AI, automation & technology in providing hospitality – David Jones

How sales & operations can work together to provide great hospitality – Robin Moncrieffe

Hospitality starts with the associate – Robin Moncrieffe

SOCIETIES Vol 5: Google AI Travel, Guerlain, and the Rise of Design Hospitality

Luxury Hotels Shift to Mobile Technology, Eliminating Fixed Workstations for Seamless Guest Services and Staff Flexibility

Quicktext becomes Quinta. Tomorrow, your bookings will go through AI agents. Are you ready?

Why Changing Your PMS Is Less About Technology and More About Letting Go

Sunborn London Implements New PMS System to Enhance Operational Efficiency, Completing Switch in Under One Year

ATLANTIC Hotels Expands Strategic Partnership with IDeaS Ahead of New Flagship Frankfurt Property Opening

RMS Integrates with GuestRevu to Automate Guest Feedback

Hotels Must Evolve Beyond Standard Metrics to Capture and Respond to Subtle Guest Signals for True Service Excellence

SOCIETIES Vol 5: Google AI Travel, Guerlain, and the Rise of Design Hospitality

Luxury Hotels Shift to Mobile Technology, Eliminating Fixed Workstations for Seamless Guest Services and Staff Flexibility

Quicktext becomes Quinta. Tomorrow, your bookings will go through AI agents. Are you ready?

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