Josiah Mackenzie - 10 Minutes News for Hoteliers - Page 30

4 min

Mastering Hotel Onboarding: Olympia’s People-First Strategy for Seamless Transitions – Sara Masterson, Olympia Hospitality

🔔 Sara Masterson, President of Olympia Hospitality, discusses onboarding four new hotels set for April 1st, focusing on seamless transition for field teams. Olympia's brand, encompassing Marriott, Hilton, Choice, Hyatt, and independent hotels, prioritizes culture and owner expectations over promoting its own brand. Sara emphasizes the importance of staff experience and transparency to uphold hospitality standards 24/7, 365 days a year.

17 min

Why Real-Time Operations Will Define Success in Hospitality – Josiah Mackenzie & Wil Slickers

📌 Josiah Mackenzie, featured guest on the Slick Talk podcast, discusses his career shifts and his role at Actable, a tech company aiding hotels in profitable operations. Key insights from the discussion include the top challenges in the hotel industry, such as delivering financial performance through guest experience innovation. Recorded in early March 2025, Mackenzie highlights the potential of real-time operations, the significance of data digitization for AI implementation, and the importance of strategic change management. The episode also explores how hotels can diversify revenue streams by offering amenities like those at the membership hotel, The Clayton in Denver, catering to a variety of customer needs. For more details, listeners are directed to the full podcast episode linked in the show notes.

4 min

The Istanbul Insight: What Modern Spas Are Missing – Susie Arnett

🛀 Susie Arnett, a leader in hospitality and wellness, highlights a shift in spa culture after a recent visit to Istanbul's Museum of Hammam. Hammam baths, historically communal spaces for socializing and bonding, contrast with the modern, solitary spa experience in the U.S. Dr. Edmund Jacobson, in 1929, connected muscle tension to mental stress, popularizing deliberate relaxation practices, often alone. The term "alone time" appeared in 1978 amidst increasing urbanization and stress. Modern wellness trends may benefit from reintegrating the social aspects of traditional communal spaces, as evidenced by Othership in New York City, which fosters group sauna experiences. Arnett suggests enhancing spa spaces to encourage community and connection, drawing inspiration from ancient practices for a more holistic approach to well-being.

1 min

The Future of Guest Experience – Eva Klausner, Numa

🏩 Eva Klausner, Director of Guest Experience at Numa, discusses the future of guest experience in a podcast episode released on March 15, 2025. Hosted by Danica Smith, founder of MorningStar GX, the episode features insights into enhancing the hospitality sector. The podcast encourages listeners to share the episode with their team to translate ideas into actionable benefits for their business and clientele. Music for the show is by Clay Bassford of Bespoke Sound.

32 min

The Business of Better Sleep: Hilton’s Wellness Leader Shares Her Strategies

🛏 In a hertelier LinkedIn Live event celebrating its fourth anniversary, Emily Goldfisher and Nancy Mendelson welcomed guests Amanda Al-Masri, Vice President of Wellness for Hilton, and Emily Hoyt, CEO of Lather. Al-Masri shared a statistic that 50% of people globally and two-thirds of Americans sleep better in hotels, attributing this to the elimination of obstacles like chores and the careful crafting of hotel room experiences. Al-Masri and Hoyt discussed Hilton's partnership with Calm, the importance of sensory elements like pillow sprays for sleep, and how wellness is integrated into Hilton's 24 brands and $220 million Hilton Honors loyalty program. Discussions also touched on ensuring guest satisfaction through shower and sleep experiences, the complexity of operationalizing pillow menus, and the significance of intuitive room controls for guests.

1 min

How Any Hotelier Can Start Innovating Today (Even in a Traditional Hotel) – Eva Klausner, Numa

🏨 Eva Klausner, Director of Guest Experience at Numa, on March 14, 2025, discusses how hoteliers can innovate in their field. Episode hosted by Danica Smith, founder of MorningStar GX, focuses on actionable ideas for business improvement. Music produced by Clay Bassford of Bespoke Sound.

27 min

Unlocking Revenue Growth: How Technology Enhances F&B Operations – Christine Lising, Shiji [Sponsor Bonus]

🍽 🍴 Christine has over 21 years of experience in hospitality tech, focusing on standalone food and beverage spaces and now food and beverage tech in hotels. As Director of Solutions Engineering at Shiji Group, she bridges technology with industry challenges. Shiji Group offers end-to-end hospitality technology solutions, enhancing guest experiences from pre-stay to post-stay. They tackle common industry issues like labor force challenges and aim to streamline operations. Christine emphasizes the importance of technology in improving efficiency and guest services, such as through mobile ordering applications which can result in significant revenue increases, like a 17% profit increase observed in some properties. Shiji also explores the potential of leveraging existing kitchen operations beyond traditional restaurant hours to boost on-property guest spending and counteract the convenience of food delivery apps.

1 min

Thriving Through Challenges: Resilience in Hospitality Leadership – Eva Klausner, Numa

📢 Eva Klausner, Director of Guest Experience at Numa, discusses overcoming challenges in hospitality leadership in a podcast episode released on March 13, 2025. Danica Smith, founder of MorningStar GX, hosts the episode, focusing on resilience in tough times. Resources and music are provided by Clay Bassford of Bespoke Sound. The episode encourages sharing insights within teams to benefit businesses and client service.

1 min

How We Make Every Employee Care About the Guest Experience – Eva Klausner, Numa

🏨 Eva Klausner, Director of Guest Experience at Numa, discussed creating a guest-focused culture on March 12, 2025. Hosted by Danica Smith, founder of MorningStar GX, the episode offers insights for businesses to enhance their service. Numa's commitment to guest satisfaction is underscored by their strategic approach to employee engagement in guest experiences.

1 min

How Numa Blends Bots and Humans Seamlessly to Delight Guests – Eva Klausner, Numa

🏨 Eva Klausner, Director of Guest Experience at Numa, shares insights on blending bots and humans to enhance guest experiences on March 11, 2025. Numa utilizes chatbots to increase guest satisfaction, as detailed in an episode hosted by Danica Smith, founder of MorningStar GX. The episode also features a promotion for Sojern, a hotel marketing platform offering a performance-based email solution. Music by Clay Bassford from Bespoke Sound is mentioned, and listeners are encouraged to share the episode to implement ideas within their teams.

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