Josiah Mackenzie

📋 In a recent podcast, Adam Zembrowski, an operations leader and hotel investor, discussed systemic issues in the hospitality industry that impact innovation and staffing. Despite wage increases from $10 to $15, employees still need multiple jobs to make ends meet. Zembrowski criticized nonprofit organizations for being ineffective in supporting hotel workers and emphasized the disconnect between industry executives and front-line staff. He highlighted the need for hospitality leaders to connect with the next generation and recommended DECA, a high school program promoting business skills, as a way to engage and mentor youth. His perspective challenges the industry to adopt a more abundant mindset and prioritize genuine progress over maintaining the status quo.

🏨 On October 4, 2024, Jennifer Clay, Vice President of Hotel Operations at Appellation, discussed the importance of hotel design in guest immersion and operational leadership. Key points included hotels embodying local culture [01:58], evolving designs using local materials and artisans [02:34], the selection process of design elements [04:12], the importance of balancing aesthetics and functionality [07:03], and ensuring the hotel's physical product matches its advertised experience [08:11].

🏨 Jennifer Clay, Vice President of Hotel Operations at Appellation, is recognized for her creative thinking and results-oriented leadership in the hospitality industry. Clay has an international background with experience in brand compliance for luxury hotel groups such as Mandarin Oriental, The Peninsula, and Six Senses, and leadership roles in Napa Valley resorts. She focuses on guest experience, service, loyalty, and maintains Appellation’s industry leadership through defining experience standards, brand partnerships, and directing an experiential learning program.