Josiah Mackenzie

🏥 Jyoti Chopra, Chief People, Inclusion, and Sustainability Officer at MGM Resorts International, detailed MGM Resorts' post-pandemic talent strategy transformation on Oct. 29, 2024. The company shifted from one-size-fits-all hiring fairs to specialized recruitment events, emphasizing employee flexibility, well-being, and engagement. Initiatives include "years of service" pins, Showstoppers Awards, the "Ask the CEO" program, and the Courageous Conversations series. MGM introduced the World of Well-being (WOW) and employed engagement surveys to enhance satisfaction. The MentorcliQ program pairs employees with mentors for their career development.

📱 Josiah, with decades of experience in the hotel technology ecosystem, shares insights on technology in hospitality. Covering technology evaluation, purchase, implementation, and long-term partnerships, he emphasizes the impact of technology on guest experience and operational efficiency. Listeners learn how to start their tech journey, identify pain points, and use tools like Hotel Tech Report for informed decision-making. For feedback, contact Josiah at hospitalitydaily.com or LinkedIn. This rich episode offers a comprehensive guide to harnessing technology for hospitality success.

🏦 André Mallet, the Assistant Front Office Manager at The Jefferson in Washington, D.C., was featured on Oct. 27, 2024, discussing his career and insights into hospitality. André's path included work in South Africa, studies in Switzerland, and various roles at luxury hotels. Key mentions were Hotel Management's "Top 30 Under 30 Hospitality Professionals" (2024), École Hôtelière de Lausanne, and the impact of mentorship. Practical advice on adaptability and the use of technology like Opera and ALICE software were highlighted. The episode was supported by Hireology.

💸 MGM Resorts International's Chief People, Inclusion, and Sustainability Officer, Jyoti Chopra, featured on an episode released on Oct. 24, 2024, discusses the integration of AI and technology in HR and learning at MGM. The resort is advancing careers using technology with insights from Microsoft, IBM, and Workday. The use of AI-driven tools for micro-courses and digital assistants was highlighted, showcasing the transformation and future plans for AI in HR. The focus is on keeping pace with technological advances in the hospitality sector.