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Josiah Mackenzie

1089 posts

Post-Stay Engagement: The Most Untapped Opportunity in Hospitality? (Katharine Ames, The Indigo Road Hospitality Group)

📱 Katharine Ames, Chief Marketing Officer at Indigo Road Hospitality Group, on Aug. 16, 2024, discusses the untapped potential of post-stay engagement in hospitality. She compares the industry's practices to the retail sector's follow-up strategies and emphasizes the value of creating genuine guest affinity beyond traditional rewards programs. Indigo Road Hospitality Group engages past guests through personalized phone calls and social media to foster a return relationship.
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Where The Real AI Revolution Is Happening Now in Hospitality – Stuart Greif, Forbes Travel Guide

📈 Stuart Greif, Chief Strategy, Innovation & Operating Officer at Forbes Travel Guide, operates across 85+ countries. Formerly, he was Microsoft's Senior Executive for Travel & Hospitality, led J.D. Power's Global Hospitality & Travel group, and was the Travel & Hospitality leader at Amperity, a unicorn startup. Greif serves on the World Economic Forum’s Global Future Council and was on the Boutique Lifestyle Lodging Association board for 3 years. He partners with top travel brands and is recognized for DEI advocacy and thought leadership.
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