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Josiah Mackenzie

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  • 2 min

My Story Meeting Horst Schulze, Creator of The Ritz-Carlton and Capella – Josiah Mackenzie

📅 On September 15, 2024, an article featuring a meeting with Horst Schulze, the creator of The Ritz-Carlton and Capella, was highlighted. The story, shared by Josiah Mackenzie, can be found on a podcast platform offering various episodes from experts in the hospitality industry. Listeners can tune in through platforms such as Apple Podcasts and Spotify. The article also provides a sidebar featuring categories like "Featured Episodes" and "Recent Episodes," with titles ranging from leadership lessons to innovative technology in hospitality.
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  • 32 min

How to Accelerate Your Career in Hospitality Through Learning and Personal Growth – Tal Shnall, The Joule

🏨 Luxury hotel The Joule in Dallas, Texas, focuses on personal and professional growth, with Tal Shnall as their Learning and Development Manager. Shnall, with a background in operations and leadership, emphasizes continuous development and resilience. Despite starting with basic hospitality skills in the 90s at a Hilton property, his career progressed to leadership roles in Marriott and Starwood. Shnall advocates for personal investment in growth, citing books, podcasts, and seminars as resources. He is part of the John Maxwell leadership team and implements these learnings in his role at The Joule, aiming to elevate the careers of his team and enhance guest experiences.
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  • 1 min

Fun, Creative Ways to Delight Guests for Free (Or Close To It) – Josiah Mackenzie

🏠 Enhancing guest satisfaction in Parisian hotels can be achieved through simple touches like local music (01:58), fresh croissants on arrival (04:07), reading materials that immerse in the local environment (05:10), recommendations for local coffee shops (06:57), personalized restaurant suggestions (08:44), and curated walking or running routes (09:38). These experiences help guests connect with the location and elevate their stay.
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  • 2 min

How Do You Stay in Love? (Josiah Mackenzie)

📖 On September 13, 2024, the "Hospitality Daily" podcast released an episode titled "How Do You Stay in Love? (Josiah Mackenzie)" focusing on hospitality as a craft. Key points discussed included the challenge of staying passionate in hospitality work (02:38), methods for disconnecting and restoring oneself (04:04), and the significance of love in the industry (00:31). Listeners were invited to share insights via LinkedIn and subscribe for daily episode summaries at hospitalitydaily.com/subscribe. Music credit was given to Clay Bassford of Bespoke Sound.
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  • 1 min

What It’s Like Hosting Manchester United, the All Blacks & the Lionesses – Claire Llewellin-Davis, The Lensbury Resort

🏠 Claire Llewellin-Davis, General Manager of The Lensbury Resort, discusses hosting elite sports teams, including Manchester United, the All Blacks, and the Lionesses. She highlights the resort's distinct approach to meeting precise dietary needs in collaboration with team nutritionists and chefs, managing logistics like equipment and routine changes, ensuring privacy and dealing with crowds (episode aired on Sept. 13, 2024).
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  • 1 min

What It Takes To Get Stuff Done And Succeed in Hospitality Leadership – Jennifer Krapp, The Indigo Road Hospitality Group

📢 Jennifer Krapp, head of restaurant operations at The Indigo Road Hospitality Group, shares tips on hospitality leadership in a podcast episode released on Sept. 11, 2024. Key topics include holding staff accountable with respect (00:46), effective communication (01:49), immediate action on tasks (02:19), building trust through reliability (03:00), and the impact of motivated teams (03:42, 04:26).
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  • 6 min

The Ripple Effect: How Internal Hospitality Transforms Culture – Jennifer Krapp, The Indigo Road Hospitality Group

💚 Jennifer, at The Indigo Road, faced a significant staff shortage at Canoe, with a team of around 20-25 instead of 35-40, leading to everyone working double shifts, 13 out of 14 shifts weekly. During Easter, one of their busiest holidays, she alleviated the staff's stress by arranging friends to do side work and cater an Easter brunch, followed by an Easter egg hunt. Indigo Road is recognized for caring for staff, demonstrated through initiatives like Hospitality U, which in its second year, will take 12 employees through a curated three-day experience to develop their careers, and Lasting Impressions, a private Instagram showcasing acts of kindness within the company.
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  • 1 min

Breaking The Burnout Cycle: What I’ve Learned About Sustainable Career Success in Hospitality – Jennifer Krapp, The Indigo Road Hospitality Group

🚧 Jennifer Krapp, head of restaurant operations at The Indigo Road Hospitality Group, shares her journey and tips for avoiding burnout in an episode aired on Sept. 8, 2024. She talks about her love for hospitality beginning at a young age, a career inflection point (04:28), leading her team through a major setback (06:27), and her experience opening 14 restaurants in 3.5 years (09:26). Jennifer discusses her personal experience with burnout and recovery (10:09), including daily practices like morning exercise and work-life boundaries (11:49), emphasizing self-care's importance (14:57).
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