The story of “Hamptonality University”: scaling culture through training – Eleanor Erickson
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Josiah Mackenzie
959 posts
The role of AI, automation & technology in providing hospitality – David Jones
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How sales & operations can work together to provide great hospitality – Robin Moncrieffe
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Hospitality starts with the associate – Robin Moncrieffe
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The future looks a lot like today – Tamara Mims, Four Sisters Inns
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Impress people with the details – Niki Wade
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Developing empathy and winning people over by working alongside them – Niki Wade
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Recruiting and hiring around core values – Travis McPherson, Four Sisters Inns
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Balancing consistency with being locally unique – Tamara Mims, Four Sisters Inns
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Don’t nickel and dime your guests – Tamara Mims, Four Sisters Inns
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