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Justine Noble

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Choice Hotels International Appoints Jeff Lobb as Senior VP and General Counsel Effective March 26

📑 Jeff Lobb will become senior VP and general counsel of Choice Hotels International on March 26. He succeeds Simone Wu, who will retire this spring after over 14 years. Lobb has 20 years of experience at Choice Hotels, most recently as deputy general counsel. He will oversee global legal and public policy. Lobb and Wu will collaborate closely for a smooth transition. Lobb is known for his legal expertise and strategic initiative guidance.
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Capella Hotel Group Appoints Roland Fasel as President to Double Portfolio by 2030 in New Markets

🏨 Roland Fasel will become Capella Hotel Group's president on April 6, leading their expansion to double by 2030. He will focus on Middle East and Europe markets and enhancing guest experiences. Fasel's 30+ year career includes roles at Maybourne Hotel Group and Aman Resorts. Notably, he managed an $80m repositioning at Badrutt’s Palace. Capella operates 12 hotels, with six Forbes Five-Star properties. Fasel is expected to drive strategic and operational growth.
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Corner Stone MCR Property Group Acquires Alma Lodge Hotel in Stockport to Expand UK Investment Portfolio

📍 Alma Lodge Hotel in Stockport, Greater Manchester, sold to Corner Stone MCR Property Group. The hotel, located on Buxton Road, features 52 bedrooms, a restaurant, and event facilities for up to 250 guests. The acquisition aligns with Corner Stone's expansion in the UK property market. Founder, Choudry Abdul Karim, and director, Faisal Karim, plan to enhance the guest experience while preserving the venue's traditional character. The sale was managed confidentially by Tom O’Malley of Christie and Co.
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Guest Experience as a Key Performance Indicator Could Enhance Profitability by Boosting Repeat Visits and Reducing Costs

📈 David Taylor, CEO of Kew Green Hotels, emphasizes the significance of guest experience as a commercial driver in hospitality. He suggests tracking repeat visits as a key performance indicator, alongside satisfaction scores. Improving guest scores from 7 to 8 out of 10 could increase repeat visits from 30% to 35%, reducing customer acquisition costs and enhancing margins. Strong guest relationships lead to increased ancillary spend, fostering loyalty and profitability. Taylor advocates empowering teams to build authentic guest relationships.
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Staverton Park Hotel, l'un des plus grands complexes hôteliers de golf du Royaume-Uni, vendu pour un développement stratégique

🏨 A UK-based family business has acquired the Staverton Park Hotel and Golf Club in Northamptonshire, spanning 150 acres. The property features 247 rooms, an 18-hole golf course, and a leisure center with a 15-meter pool. It was brought to market in September 2024. Managed by Christie and Co, the sale marks the largest full-service golf resort transaction this year. The new owners aim to boost operations through investment, enhancing its appeal to corporate and leisure guests.
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Six Senses Opens First UK Hotel with 109 Rooms, Wellness Facility, and Private Members Club in London

🏨 Six Senses made its UK debut in London at the former Whiteley’s department store. The hotel occupies a quarter of the building, featuring 109 rooms and suites, 14 branded residences, and offers modern British dining. It includes a 2,300 m² wellness facility with London’s first magnesium pool and cryotherapy spaces. The space is designed to attract pollinators with green roofs. The hotel joins Six Senses hotels in Rome and Kyoto, offering urban sanctuaries.
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