Kate Harden-England1 - 10 Minutes News for Hoteliers - Page 3

2 min

Castles Technology partners with Loomis Pay…

💳 Android payment device specialist, Castles Technology, is aiding Loomis Pay's expansion in Europe, initially targeting Sweden, Denmark, Norway, and Spain. Loomis Pay will deploy the S1F4 Pro, S1P2, and S1U2M4 devices, along with the CasHUB TMS and Marketplace. A successful Norwegian pilot saw deployments in 17 locations. Partnering with Finnish company Seitatech, the rollout took just a few months. Castles Technology emphasizes innovation and agility in their Android solutions.

1 min

Vueling refreshes its loyalty programme

💰 Vueling, part of the IAG Group, is rolling out its revamped Vueling Club loyalty programme in the coming weeks. This program introduces a four-tier structure: Basic, Smart, Pius, and Premium, enhancing recognition for frequent flyers. Members can earn and redeem Avios, maintaining consistency across IAG airlines. Tier Points, based on spending rather than flight count, will determine membership levels, offering more tailored benefits throughout the travel experience.

2 min

Propellic extends leadership line-up

🚀 Propellic, a digital marketing agency for the travel and tourism sector, is expanding its leadership team. Jeff Johnson, with 20+ years in digital marketing, joins as COO, and John Matson, with 15+ years in sales and marketing, becomes CRO. Johnson will enhance operations and service delivery, while Matson will drive revenue strategy and growth. Their expertise signifies Propellic's next growth phase, focusing on scaling business and ensuring travel brands achieve measurable outcomes.

2 min

Guest satisfaction climbs again for…

📈 2025, Global: Shiji's Guest Experience Benchmark Report shows global guest satisfaction at 86.7%, with 40 million reviews and 84 million mentions analyzed from 12,000 hotels. Satisfaction rose by 0.5% from 2024, despite increased travel. Review volumes grew 2.1%. Google reviews surged 15.7%. Average response time was 3.5 days. Growth came from 3-star (0.6% increase) and 4-star (0.5%) hotels. 5-star hotels achieved a 90.4% GRI. The Middle East saw a 0.8% GRI growth; Asia, 0.6%.

2 min

loveholidays reveals British holiday trends…

🗺️ Brits in 2026 favor shorter breaks, with 34% opting for three to five-night holidays compared to 9% in 2016. Egypt’s Red Sea tops destinations, along with Costa Blanca, Tenerife, Amsterdam, and Antalya. Shoulder season getaways are popular, with February, April, and May leading. Spontaneity is up, with 36% booking within 90 days. All-inclusive trips make up 46% of bookings, and 24% book five-star escapes, a rise from 14% in 2016.

Snaptrip Group bolsters record year with…

💸 Snaptrip Group, the parent of LateRooms and Dog Friendly Cottages, reported record financial results for 2025, with significant growth and profits. In December 2024, they acquired Staycato and My Design Events for seven-figure sums, enhancing their presence in premium travel segments. The acquisitions strengthen Snaptrip's leadership in pet-friendly and coastal travel, while My Boutique Hotel expands their global luxury market, particularly in the US. The company is well-positioned for further growth with an AI-first strategy.

2 min

Mews secures £222M in Series D funding

💰 MEWS secured $300 million in Series D funding, led by EQT Growth, Atomico, and HarbourVest Partners. This boosts its valuation to $2.5 billion, with a 55% increase in gross profit over the past year. The company plans to enhance AI capabilities and expand Mews Payments and fintech infrastructure. Now serving over 15,000 customers, MEWS achieved $19.7 billion in platform transactions in 2025, positioning itself as a leader in modern hospitality tech across North America and Europe.

3 min

Sports and Wellness travel is £2.2TN…

🎯 Sports tourism is projected to exceed $2 trillion by 2032, while wellness tourism is set to surpass $10 billion by 2030. Research involving 12,000 travelers across 20 markets reveals 47% travel for wellness, 20% for sports, and 33% for both. In the UK, 53% pursue sports for passion, 52% for live events, and 53% seek wellness for relaxation. Globally, 56% hold travel-related card benefits; 79% are influenced by travel interests. In the UK, 45% feel premium benefits enhance travel.

2 min

lastminute.com launches MCP server for…

✈️ European OTA lastminute.com has launched its first Model Context Protocol (MCP) Server for flights, built entirely in-house. This marks the first step in their multi-year AI infrastructure roadmap. The company aims to enhance scalability and AI capabilities as part of a three-year strategic plan. The MCP Server is now available on the Anthropic Marketplace for developers. CEO Alessandro Petazzi emphasizes AI as a strategic asset to improve customer experience and operational efficiency.

Finest Retreats becomes first UK holiday…

💻 Finest Retreats, a holiday lettings expert in Cornwall, launched the UK's first proprietary housekeeper management app this month for iOS and Android. Developed over 12 months in collaboration with a Cornwall partner, the app simplifies operations, manages cleaning checklists, and integrates with booking systems in real-time. Hayley Mason oversees the app's rollout. Users report decreased incidents and streamlined invoice management. The app also includes compliance management for fire safety and regulations, enhancing property standards.

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