10minhotel

💸 SuiteOp, a Guest Operations Platform, announced a $3 million seed funding round on April 7, 2025, in New York. The investment, led by ScOp with Dream Capital and strategic angels, will be used for product innovation, team expansion, and market growth. Co-founders Jean-Emmanuel Losi and Simon Seroussi created SuiteOp to address operational challenges in hospitality, such as high costs and labor shortages. The platform connects hospitality teams and guests, integrates IoT, guest portals, and analytics, and has seen a 5x increase in run rate and 15% monthly growth with zero customer churn. SuiteOp, founded in 2023, targets efficiency and premium guest experiences for property managers.

💻 PSNI Global Alliance, a global network in over 200 cities, has launched its Quality Assurance Certification (QAC) on April 2, 2025, in Tulsa, Oklahoma. The QAC, co-developed with AQAV, offers a two-day workshop for CSPs in technical field operations, system design, service management, and installation, concluding with a Q&A assessment. It incorporates AV9000 quality principles for standardizing excellence in AV projects. The first QAC course was held March 31 – April 1 in Atlanta prior to PSNI’s Supersummit.

💾 — In Paris on 2 April 2025, IDeaS and Medialog PMS announced a technology integration partnership to boost productivity and profitability for French hotels, targeting Medialog's network of 1400 properties. The collaboration promises to maximize occupancy, increase ADR, enable real-time data exchange, eliminate errors, and optimize revenue across various hotel types. Medialog's President, Cyrille Bellefaix, emphasizes the integration's capacity to simplify operations and enhance profitability, while IDeaS' Global Alliances Director, Olga Tolle-Rodrigues, highlights the strategic benefits for hoteliers in the region.

💾 SHR launched AI Assistant for hotels on 24 March 2025 in Houston, TX to automate multilingual content creation in CRS and CRM systems, enhancing guest experience and streamlining operations. The AI Assistant tackles outdated content workflows, instantly generates optimized descriptions and messaging, and ensures consistency and accessibility compliance. It's integrated directly into SHR's platforms, reducing manual workload. SHR, founded in 2004, services over 2,000 global hoteliers and is part of the Access Company.

🏨 McDreams Hotel, a Germany-based group, operates a 131-room Stuttgart property with just three employees, an 84% reduction compared to the Ibis hotel's 19 employees prior to September 2024. Leveraging technology partners Like Magic, Häfele, and IMS connect, the hotel automated 80% of daily tasks and guest interactions. The tech stack provides keyless room entry, high-speed Wi-Fi, and AI-assisted guest support, handling 10,000 inquiries monthly and resolving 50% without human intervention. Since reopening, guest satisfaction rose from 7.7 to 8.1, and occupancy rates increased to an average of 77%, peaking at 86% in March 2025. McDreams plans to expand this model to new locations in Nuremberg and Würzburg.