London, 14th April 2026 – RMS, a leading global hospitality platform for hotels, motels, serviced apartments, short-term rentals and campgrounds, has announced a new integration with global bank payment provider GoCardless, to help hospitality operators tackle rising payment costs and margin pressures.
With card processing fees commonly sitting between 1.5% and 3%, and often higher for some online or manually entered transactions, payments remain a significant and often overlooked cost for hospitality businesses. For a mid-sized hotel processing $500,000 in annual card payments, this can equate to $7,500–$15,000 in fees each year, a cost that is becoming harder to absorb as regulatory scrutiny around surcharges increases across markets.
The RMS and GoCardless integration addresses these challenges by enabling operators to take direct bank payments, including direct debit and real-time payments, alongside cards, all within a single platform. This gives businesses greater flexibility in how they collect payments, while reducing costs and improving reliability across deposits, instalments, and longer stays.
Adam Seskis, CEO at RMS, said: “For a long time, payments have been treated as a back-office function in hospitality, but that’s changing quickly. As costs rise and guest expectations evolve, the way businesses collect payments is becoming a strategic decision. This integration gives hospitality teams more control, helping them lower costs and create a more reliable, scalable approach to revenue collection.”
Ian Boyd, General Manager, Australia and New Zealand at GoCardless, said:“Too many hospitality businesses are still relying on payment methods that weren’t designed for how they actually operate. Cards work well for one-off transactions, but they’re not always the best fit for deposits, instalments, or longer stays. We’re seeing a clear shift toward bank payments as operators look for more predictable, lower-cost ways to get paid.”
The partnership gives hospitality businesses a more cost-effective and dependable way to manage payments in an increasingly margin-conscious market.
About RMS
RMS is a leading hospitality platform trusted by over 7,000 businesses across 70 countries and all hospitality verticals. Designed to streamline operations, elevate the guest experience, and foster sustainable business growth, RMS connects people, technology, and places. With a comprehensive suite of tools and real-time insights, RMS empowers operators of hotels, serviced apartments, short-term rentals and campgrounds to thrive in an ever-evolving and competitive industry. Discover more at www.rmscloud.com.
About GoCardless
GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking. GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. Using AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, helping customers make faster, more informed decisions.
Headquartered in the UK, with additional offices in Australia, France, Ireland, Latvia and the United States. For more information, please visit www.gocardless.com and follow on LinkedIn @GoCardless.
