10minhotel - 10 Minutes News for Hoteliers - Page 23

2 min

Unfriendly

✈ Consumers often prepay a four-figure sum for airline services, with the actual costs incurred by the airline only when the service is consumed. The article focuses on negative customer experiences with United Airlines, highlighting their complex 15-tier boarding system and customer treatment, including being labeled a security risk for complaints. It calls for sweeping changes in airline industry governance and customer accountability due to systemic issues leading to poor service. Author: Mark Fancourt.

2 min

Booking.com study reveals the 10 best US business-leisure cities as studies reveal 9% increase in bleisure trips

Studies by Booking.com for Business have revealed that trips that combine business and leisure are on the rise globally, with a 9% rise reported in 2023. With this in mind, the…

3 min

Two Reside properties win Wyndham Hotels’ “Best of” 2024 award for third year in a row

🏦 In Seattle, on 18 March 2025, Reside announced that The Beekman Tower and Broadway Plaza won the 2024 “Best of” Wyndham Hotels Award for the third consecutive year. The Beekman Tower in NYC features 170 rooms in a 1920s Art Deco skyscraper, while the 145-room Broadway Plaza in Rochester, Minnesota, connects to the Mayo Clinic. This follows the October 2024 alliance between Reside and Wyndham Hotels & Resorts, under the 'Reside, a Wyndham Residence' brand.

1 min

The Art of Integration: Why Isolated Systems Are the Death of Digitalization

🏨 Hotel digitalization often starts with enthusiasm but faces issues due to standalone systems that don't integrate, leading to manual data entry and inefficiencies. Effective digital transformation lies in system connectivity, with successful hoteliers ensuring new software is compatible and builds an integrated ecosystem. Open APIs are crucial for this integration. The measure of digital success is not the number of systems but the interoperability between them.

2 min

Best of….

💻 Mark Fancourt discussed "Best of Breed" in hospitality technology with Martin Soler in Berlin last week. This industry phraseology signifies selecting top technological solutions for specific roles, but is now being overshadowed by the broader "Platform" concept, which spans multiple business functions. The shift from "Best of Breed" to platforms reflects industry trend towards consolidated technology and enterprise approaches, signifying a major change in technology selection and architecture. "Best of" remains subjective and scenario-dependent.

Hotel 2030: One Human Worker for Every Five Robots?

At ITB, a colleague shared a striking forecast with me: within the next five years, hotels could operate with a ratio of one human worker for every five non-human workers.…

2 min

Influence Society unveils SOCIETIES Quarterly: A new perspective on exceptional hospitality.

🏡 Influence Society, based in Paris, France, unveils Societies Quarterly, a 30-page visual report for hoteliers focusing on design and innovation in hospitality, to be published quarterly. The report aims to inspire exceptional guest experiences by blending luxury, design, and technology. Sébastien Félix, the founder and CEO, emphasizes it as a source of inspiration rather than a rulebook, guiding hoteliers to anticipate industry trends by also examining influences from outside hospitality. The first edition includes insights on AI, NFTs, and luxury trends, drawing inspirations from brands like Nike, Hublot, and Aston Martin. Download the first edition at [Influence Society](https://www.influence-society.com/2025-societies-quaterly-1).

4 min

Bob W signs long-term lease for former Athens office building as operator ramps up European expansion

🏠 Bob W has signed a long-term lease to transform a 4,500 sq m office building in central Athens into 130 serviced apartments, growing their portfolio to over 5,000 units in the UK and EU. The Stadiou Street location, their third in Athens, is close to major landmarks and will undergo a sustainable conversion to open this winter, enhancing energy efficiency and using 100% renewable electricity. The deal follows the launch of LEGIT, a new tool for accurate hotel carbon tracking.

3 min

Domaine les Terres Bleues: A New Luxury Destination in the Hautes Vosges (France)

🏖 Adrien Feltz and Alexia Courtois to open Domaine les Terres Bleues in May, located in Vallée des Lacs, Vosges, France. The retreat features two chalets, each housing two guests, on a one-hectare estate. Amenities include private jacuzzis, 50m² terraces, and sensory showers. Activities offered range from outdoor heated pool access from May to October, a sauna, wellness treatments, yoga, and guided hikes. The eco-friendly estate uses sustainable materials and collaborates with local producers. Opening set for May 2025 at 560 Rte du Valtin, 88400 Xonrupt-Longemer. Website: www.domaine-lesterresbleues.com. Contact: Camille Dupuy PR, +33 (0)6 58 89 05 10, cd@camilledupuypr.com.

2 min

SHR recognized among top 3% of Google Partners for hotel digital marketing

📈 SHR, a hotel technology specialist based in Houston, TX, was awarded Google Premier Partner status on 10 March 2025, placing it in the top 3% of Google’s digital marketing partners. The recognition underscores SHR's capability to drive direct bookings and optimize Google Ads for hotels globally. As part of the Google Partners program, SHR now has access to advanced tools, priority support, and can offer improved services to over 2,000 hoteliers worldwide, enhancing clients' revenue and digital presence. Founded in 2004, SHR continues to innovate in the hospitality industry.

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