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  • 8 min

The Hotel That Actually Makes You Feel Better

🛌 Who? The global hotel industry and high-value travelers. When? Last year, and ongoing trends. Where? Globally, with examples like Six Senses, Equinox Hotel in New York, Aman, and SHA Wellness Clinic in Spain. What? The wellness tourism market hit $894 billion, with 80% of affluent travelers wanting personalized wellness services; hotels are lagging in offering genuine wellness infrastructure. How? By investing in sleep, air quality, noise control, and genuine wellness programs, not just symbolic offerings. Why? To enhance guest recovery, satisfaction, and loyalty.
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  • 1 min

Hotel Tech Integration Challenges for Operational Efficiency | Anjan Basnet posted on the topic | LinkedIn

📈 Loop AI, based in San Francisco, raised $14 million in Series A funding led by Nyca Partners. Participants included Gokul Rajaram, Base10, and others. Founded in 2022 and led by CEO Anand T., this AI platform enhances restaurant and retail back-office operations, aiding 300+ brands in thousands of U.S. locations. Osama Bedier of Nyca Partners joins the board. The funds will expand operations and enhance AI capabilities.
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  • 3 min

The 70/30 Rule: Why the Future of Hospitality Is High-Tech AND High-Touch

💻 In 2026, the hospitality industry is shifting towards a balance between technology and human interaction. A 70/30 Rule suggests 70% digital efficiency and 30% human engagement. Global traveler data highlights demands for instant messaging, mobile check-ins, and contactless services. Skift Research and Oracle Hospitality report a growing preference for digital-first engagements. However, emotional connections remain crucial for brand loyalty. Successful strategies integrate AI for routine tasks, freeing staff for more meaningful guest interactions.
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  • 1 min

If integration isn’t part of the buying conversation, you’re already creating tomorrow’s problem. That’s why I always tell operators: make integrations one of the first questions you ask any… | Jeff Bzdawka

📱 In the hospitality industry, integration is crucial to technology success. Without it, systems operate in silos, limiting value and increasing manual workarounds. As highlighted in the HOTEL MANAGEMENT Magazine’s Smart Purchasing eBook, operators should prioritize integration in vendor conversations. Companies like Hapi work to unify these systems, enhancing technology's effectiveness. For more insights, check the eBook at [link](https://lnkd.in/gQHnHqgE).
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  • 1 min

Accor’s 7-Year Strategy: From Landlord to Fee Machine | Sabrina Wu posted on the topic | LinkedIn

🏨 2018: Accor sold 64.8% of AccorInvest for €4.6B, gaining €2.4B in capital. They reinvested in brands like Mövenpick and Mantra. 2020-2021: During COVID-19, Accor maintained operations, cutting €200M in costs despite a €182M loss. 2022: Accor revealed its business split; luxury rooms earn 3x more fees than economy. By 2024, Accor will own 3% of assets, with 97% managed/franchised, boasting a ~20% EBITDA margin.
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From Fragmented PMS to Forecast Confidence: A Case Study

📈 Multi-property hotel operators face challenges with fragmented data due to diverse PMS systems, leading to delays in forecasting and decision-making. By unifying data for consistent forecasting, the operator improved RGI performance and decision velocity. Predictive insights enabled proactive actions, reducing errors and aligning revenue strategies. The use of Juyo Analytics unified data across properties, fostering trust and confidence in financial planning and executive decision-making. Automation and storytelling in reporting enhance strategic focus.
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  • 2 min

I’ve been playing around with Claude Cowork Anthropic’s AI and OpenClaw (Now part of OpenAI) lately… and honestly, It’s a shift. If you work in hospitality and you’re not experimenting with AI… | Joan Sanz

💻 Claude Cowork by Anthropic and OpenClaw (now part of OpenAI) are revolutionizing hospitality with AI. AI agents can now optimize CRM pipelines, set up hotel PMS in minutes, and manage room types in Channel Managers with full mapping logic, reducing manual errors and inefficiencies. These agents can detect operational anomalies, optimize room assignments, and predict maintenance issues, all through platforms like WhatsApp, Slack, or Telegram, enhancing efficiency and execution in Hoteltech sales.
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Why Hotels Are Choosing Independence Over Brand Affiliation

💰 In 2025, Sonder's immediate wind-down raised concerns about brand affiliation security. With brand fees weighing on low growth, hotels are reconsidering independence. By 2026, RevPAR growth is projected at just 0.6%. Independent hotels, valued at $281.7 billion in 2025, are expected to grow at 11% CAGR, reaching $800 billion by 2035. Brand affiliation costs include 2-6% royalty fees. Independence offers strategic flexibility, creativity, and agility, enabling hotels to adapt quickly and innovate freely.
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  • 3 min

Booking Studio by Shiji, a customizable direct booking engine built for hotel websites

📅 Berlin, Germany, February 23, 2026 – Shiji launches Booking Studio, a direct booking engine integrated with Daylight PMS, enhancing hotel control over booking experiences. Key features include real-time availability, centralized control, and flexible booking flows. Booking Studio supports hotels in optimizing their direct booking strategies, reducing third-party reliance. Shiji serves over 91,000 hotels and employs more than 5,000 people worldwide, offering comprehensive technology solutions for the hospitality industry. For details, visit Shiji's website.
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  • 1 min

156 JFK T1 – Lufthansa Allegris Tetris, Air Canada A330, JFK faster than fast-track, 100th liveries, JetClock, how to choose a seat

✈ Lufthansa's new business class on their A350 features 5 outside cameras. At JFK Terminal 1, passengers can experience fast-track services. Vinod enjoyed flying on an Air Canada A330. JetClock offers a unique flight tracker for your desk. Paul suggests Air Canada add Lesley Stowe Raincoast Crisps onboard. JetClock and other links are available on the Layovers podcast's website and social media platforms.
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