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Posts by author

Martin Soler

89 posts

138 – The Generational Mistake in Marketing

  • Martin Soler
  • 8 January 2026
📚 It’s 2026. Tesla superchargers in rural France, often located in Accor hotel parking lots, turn 20-30 minute stops into bakery and coffee shop visits. Booking.com integrates AI with Google and ChatGPT, redefining its intermediary role. Louis Vuitton’s Beijing and Shanghai stores evolve beyond retail into cultural destinations. Meta's ad transparency in the UK streamlines creative performance analysis. Authenticity in content is crucial as AI-generated materials flood feeds, emphasizing rawness over polish.
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  • 6 min

The Zeitgeist of Hospitality News 2025

  • Martin Soler
  • 26 December 2025
📈 Hotel trends in 2025 show a heightened focus on real-time U.S. market performance, indicating industry vigilance. AI interest decreases but evolves, while guest experience and design remain constants. Acquisitions and consolidation dominate brand headlines. Booking.com maintains dominance, followed by Google. Marriott rises with strategic growth, and Airbnb experiments with diversification. OTAs like Expedia adapt to tech changes but trail behind. Notably, social media and reputation management declined in focus.
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  • 6 min

136 – Hotel data is free, but getting it isn’t

  • Martin Soler
  • 18 December 2025
📰 Predictions for 2026 highlight a shift in advertising to more native, contextual, and automated formats, with potential changes in consumer behavior and travel tech. Dubai introduced a citywide contactless hotel check-in system, emphasizing streamlining identity verification. AI is expected to automate 30% of mundane hotel tasks, while debates on data ownership and access fees in hospitality tech persist. The industry sees ongoing trends in sustainability, experiential luxury, and the influence of AI on creative processes.
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  • 6 min

135 – Understanding MCP for hotels

  • Martin Soler
  • 11 December 2025
📰 Google dominates the metasearch sector as Kayak and others lag behind. For hotels, focusing on Google Hotel Ads, rate parity, and retargeting is key. Banks like Capital One could reshape travel transactions through "paymentification," but innovation remains slow. MCP (Model Context Protocol) could revolutionize hotel tech by serving as a data switchboard, enhancing integration and direct revenue streams. LinkedIn's shift away from AI-written content suggests a return to human engagement. The hospitality tech landscape is evolving with new standards and strategies.
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  • 1 min

What duopoly? Seriously hotel distribution isn't a duopoly at all – according to these numbers there isn't a duopoly at all. Booking is very very much alone as the main leader of OTAs. I don't want… | Martin Soler | 12 comments

  • Martin Soler
  • 2 December 2025
💸 Booking dominates the OTA landscape, operating as the leading platform in hotel distribution. Airbnb's volume is less than 10% of Booking's, and HotelTonight ranks lower than Leading Hotels of the World. Hundreds of OTAs exist in various niches, but none match Booking's scale. The data from 10 Minutes Hotel highlights this disparity, and a full list may be released as a download. The potential impact of AI on this domain remains significant yet uncertain.
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  • 7 min

133 – AI and the PMS wars

  • Martin Soler
  • 27 November 2025
📈 Google has begun integrating sponsored ads in its AI conversational mode, marking a new monetization phase. SiteMinder reports that over 80% of travelers prefer AI features like price monitoring. Shopify allows purchases directly in ChatGPT with a seamless "Buy" button. Meanwhile, more than two-thirds of hotel chains are reassessing their PMS strategies, with AI gradually enhancing hotel operations through small, incremental updates rather than drastic changes. The importance of adaptable, cloud-native PMS platforms is rising in the industry.
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  • 6 min

132 – Googles AI agents in travel, nice

  • Martin Soler
  • 20 November 2025
🚀 Google introduced Agentic AI for travel, offering a seamless booking experience while sparking discussions about AI's impact on OTAs and marketing. The September 2025 update by Seer Interactive revealed that Google's AI Overviews can cause CTRs to drop over 60%, although being cited inside boosts clicks significantly. Hotel lobbies are evolving into retail spaces, and a major Cloudflare outage exposed internet centralization issues. Meanwhile, Mandarin Oriental emphasizes human touch over technology in luxury hospitality.
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  • 7 min

131 – What does “Great People” mean

  • Martin Soler
  • 13 November 2025
📈 **Marriott/Sonder Breakup:** Marriott and Sonder ended their partnership. Marriott acted swiftly due to unknown urgent reasons. The tech-hospitality divide impacted their collaboration, showing the challenge of integrating tech into hospitality. **AI/Tech in Travel:** Marriott is shifting travel searches from destinations to passions, aiming for sustainable tourism. **Hotel Industry Challenges:** Hotels face talent retention issues, with AI seen more as a checkbox than a solution. **AI in Creativity:** Meta's AI demands creative automation, indicating a shift towards AI-driven ad strategies.
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  • 6 min

130 – Stop over-thinking your brand name

  • Martin Soler
  • 6 November 2025
📰 Mega sports events like the Olympics and World Cups boost tourism by investing billions—Qatar spent $200B—enhancing infrastructure and storytelling. Successful events transform cities culturally and economically, evident in Barcelona post-Olympics. For hotels, embracing AI-driven marketing like ChatGPT boosts guest engagement. Meanwhile, in branding, names gain meaning through time and effort rather than innate value. Lastly, luxury shifts from logos to wellbeing, aligning with contemporary values.
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  • 5 min

129 – Unlimited content and marketing

  • Martin Soler
  • 30 October 2025
📰 Louis Vuitton invests $1B in a flagship hotel on Champs-Élysées, potentially transforming LVMH's luxury hotel ecosystem. WPP is transitioning to a tech provider with AI ad tools. A study suggests AI can predict purchase intent with 90% accuracy. Hotels show strong performance in Q3 with an 87.0% Global Review Index. AI's rise in content creation is leading to increased consumer boredom, pushing brands to diversify marketing strategies rapidly.
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