Oliver Corrin

💻 At the Skift Data + AI Summit, Marriott’s Naveen Manga proposed a revolutionary view of AI in luxury hospitality. He suggests AI should "Automate, Assist, Augment, Aid" to enhance guest experience. The focus is on emotional intelligence and creating human moments, such as anticipating guest needs like preferred wine and room service. AI should align operations and enhance connections, ensuring guests feel unique and valued, driving the future of luxury. #HospitalityInnovation #LuxuryIsFeeling