Interview with Norton Park Hotel, Spa and Manor House’s General Manager, Paul Russel
🏨 Paul Russel, General Manager at the Norton Park Hotel, emphasizes sustainability and modernization in his leadership. The hotel, located between Winchester and Basingstoke, features a refurbished 300-year-old Manor House with 13 bedrooms, a full-service hotel, spa, leisure facilities, large conference rooms, and a Tithe Barn. Facing rising costs, Norton Park implemented energy-efficient systems and smarter BMS solutions. Shorter lead times for event bookings have prompted more agility in service. Refurbishments have increased operational capacity and guest accommodation, especially during peak times. Diversification in offerings ensures resilience against market fluctuations. In 2025, Norton Park aims to focus on team well-being, recruitment, and facility upgrades to enhance guest experiences. The hotel caters to a variety of needs, including weddings, corporate events, park-and-sail packages, and regional attractions.
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