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squarer@gmail.com

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  • 7 min

Hospitality Is Eating Luxury’s Lunch and Leaving the Receipt on the Pillow.

🏨 Luxury brands are shifting focus to hospitality, as noted by Bain and Altagamma, emphasizing experiential value over conspicuous consumption. Omer Acar of Raffles Hotels states, "Luxury retail sells the dream but in hospitality, we deliver the dream." Aman Resorts in New York showcases this shift with urban tranquilly at premium prices. Julie Bramham, Diageo's MD, highlights a move towards experience-led value. Hospitality offers seamless, memorable experiences, driving consumer preference over traditional luxury goods.
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  • 2 min

Tripadvisor Sees Traffic Decline from AI Overviews, Considers ‘Strategic Alternatives’ (Again) | Joan Sanz

📈 Tripadvisor faces a business model issue, not an AI problem. The platform has consistently lost traffic and fails to reward content creators, unlike YouTube or X, which share revenue with creators. Despite possessing vast user-generated content and advertiser relationships, Tripadvisor has not activated a creator monetization strategy. For real relevance, platforms should compensate those generating value. Competitors like Viator pay creators, but Tripadvisor has yet to implement such a model.
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  • 2 min

Are hotels becoming software companies? Mews and Bob W. hotels seem to believe so according to a new article on Hospitality Net. They see the shift. They’re underestimating where it leads. The… | Pedro Colaco | 16 comments

💻 Hotels in 2026? Mews and Bob W. hotels notice a shift towards tech, but 20+ systems like TV, Wifi, PMS, and more, don't integrate guest experience. A 10% ADR premium can vanish, losing €650,000+ annually for 100 rooms. Systems cost per room monthly, take a cut of upsells, and create data silos. Future hotels need fewer tech layers and clear decision-making ownership. Every new system means revenue for vendors, but less human connection for guests.
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  • 2 min

Oh, so you’re another brand promising unforgettable moments? Providing personalized experiences? Redefining luxury? Those philosophies sound incredible, truly. But… as I’ve said before, the proof… | Natalia Jaramillo

📝 Who? Brands promising luxury experiences. When? Ongoing issue. Where? Unspecified global context. What? Brands often overpromise luxury experiences but underdeliver due to lack of structure and systems. How? Success requires a clear method, defined systems, structured processes, precise behavior descriptions, and the right tools for staff. Without these, customer experiences fall short, damaging brand reputation. Personalized luxury is not just a promise; it needs consistent execution and reliable systems to ensure exceptional service.
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  • 1 min

Quinta’s Daniel Doppler on Why Hospitality AI Now Starts With Data, Not Chatbots | By Simone Puorto and Daniel C. Doppler | Simone Puorto

📑 Last week, Daniel C. Doppler, leading Quinta/Quicktext, highlighted that intelligence has become a commodity. In hotels, 15-20% of data alters yearly, and about 60% is not formalized. Chatbots should adapt quickly to frequent changes like restaurant menus and service shifts to avoid obsolescence. Discoverability in data is crucial, especially as we transition from human-to-agent to agent-to-agent interactions, emphasizing that data distribution is as vital as the data itself.
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  • 6 min

The future of luxury hospitality: who will stand out, and why ?

🏨 The luxury hotel market, worth $112.4 billion in 2025, is projected to hit $219.1 billion by 2035, with a 7.7% annual growth rate. Economy hotels' revenue per room dropped 1.8% through August 2025, while luxury saw a 5.3% rise. In 2025, Four Seasons was the most admired hotel group, and Mandarin Oriental ranked top luxury brand. Rosewood Hong Kong was named the world's best hotel. Total US hotel labor costs reached $127 billion in 2025, up 15.3% since 2019.
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  • 2 min

This hotel brand grows coral using electricity. They’ve released nearly 6,000 turtle hatchlings into the ocean. They’ve won over 700 international spa awards. And their very first resort was built… | Ben Wolff | 56 comments

🏖️ In the 1980s, Ho Kwon Ping and Claire Chiang acquired 222 hectares of a toxic tin mine in Phuket, Thailand, rehabilitating it into Banyan Tree’s first resort. Over 30 years, they expanded to 100 properties in 22 countries. They’ve released 5,861 turtle hatchlings, planted 72,299 trees, and won 700+ spa awards. Their Marine Lab in the Maldives and Electric Reefs tech advance coral growth. Banyan Tree is a leader in regenerative hospitality with unique architectural designs.
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