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Automatic

2371 posts
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  • 3 min

Shiji Reaches 400 Infrasys POS Installations with Hyatt

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  • 2 February 2026
📱 Hyatt Regency Greenville, South Carolina, U.S., February 2, 2026: Shiji marked its 400th Infrasys POS installation at a Hyatt hotel since 2019. The 327-room Hyatt Regency Greenville now uses Infrasys POS, Stellaris Digital Dine, QSR/KDS, and Infrasys POS Move for enhanced service speed and guest experience. This collaboration supports flexible, real-time order management and service across Hyatt’s global portfolio, emphasizing personalized and efficient operations.
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  • 2 min

Aven Hospitality Launches to Continue Shaping Future of Hospitality Technology

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  • 30 January 2026
🏨 On January 27 in Southlake, Texas, Hospitality Solutions rebranded to Aven Hospitality, an independent provider for over 35,000 hotels globally. Led by CEO Teresa Mackintosh, the company focuses on hotel-first commerce and AI infrastructure, with a platform supporting 600+ integrations. Aven's cloud-native platform enhances hotel performance with smarter retailing and reduced complexity. It will become fully independent in 2025, continuing its strategy with its SynXis platform.
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  • 7 min

A Beginner’s Guide to the Model Context Protocol (MCP):

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  • 27 January 2026
💻 MCP, announced by Anthropic in November 2024, standardizes AI integration with external tools. MCP simplifies AI connectivity by reducing potential integration from 200 instances to 30 across 10 apps and 20 tools. AI systems now connect with MCP-compatible services through unified interfaces. The protocol, open-sourced with SDKs in Python, TypeScript, C#, and Java, has achieved rapid adoption. Major AI providers like OpenAI and Google DeepMind have embraced MCP, establishing it as the industry standard for AI integrations.
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  • 1 min

Sunborn London Case Study: Seamless Tech for Luxury Hospitality

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  • 26 January 2026
📱 Sunborn London's operational efficiency improved with automated, real-time updates for Front Office, F&B, and Housekeeping. Guests now enjoy online check-in, Digital Dine ordering, and personalized service, enhancing their experience. The seamless system rollout by Shiji included responsive support and reduced training time with familiar interfaces. Payment processing is secure and PCI-DSS compliant, involving encrypted transactions and fraud controls. Unified systems ensure data consistency, reduced errors, and effective cross-department communication.
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  • 1 min

The Top OTAs Infographic Remix Project

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  • 26 January 2026
📊 After publishing the OTA infographic, 10 Minutes Hotels witnessed unexpected remixing and sharing on LinkedIn. The infographic was reimagined with new designs and color schemes, demonstrating the desired shift from content consumption to contribution. This led to the creation of the "Top OTA List open remix project," encouraging users to post their versions and tag 10 Minutes Hotels. This project aims to credit original creators and expand the gallery of creative remixes.
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  • 3 min

Shiji and allmytour Integrate to Expand Global Accommodation Distribution

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  • 22 January 2026
📅 January 22, 2026, in Seoul, Korea, Shiji announced a strategic partnership with allmytour to integrate Shiji’s Horizon Distribution. This partnership provides allmytour access to over 90,000 hotels globally, enhancing inbound and outbound travel competitiveness in Northeast Asia. Shiji supports over 91,000 hotels worldwide and employs more than 5,000 people. Allmytour, boosted by an 8 billion won Series A investment, launched the 'Awesome Membership' in May 2024, offering access to 3 million accommodations.
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  • 3 min

2026 Guest Experience Benchmark: Global Hotel Satisfaction at 86.7%

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  • 22 January 2026
📝 Global guest satisfaction reached 86.7% in 2025 based on 40 million reviews from 12,000 hotels, revealing a 0.5 percentage point increase since 2024. Middle East (+0.8 pp), North America (+0.7 pp), and Asia (+0.6 pp) saw notable improvement. 5-star hotels achieved a GRI of 90.4%, though growth slowed. Google reviews rose 15.7%, while HolidayCheck increased 14.0%. Asia led with a GRI of 89.4%, followed by Central America at 87.1%.
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  • 11 min

Summary of the week 17 Jan 2026

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  • 20 January 2026
📰 European hoteliers in 2026 prioritize hyperpersonalization, tech stacks, and real-time decisions, facing data privacy issues. Africa's hospitality expects $25.29 billion revenue in 2023, growing 7.31% by 2030. Sydney's New Year’s Eve occupancy hit 95.4% and ADR peaked at AUD1,009.10. Paris hotels saw December occupancy at 76.7%, ADR at EUR371.87. Mandarin Oriental Punta Negra opens in Mallorca in 2026, featuring 131 rooms. Whitbread's Q3 sales rose 2% to £781m, driven by Premier Inn’s performance.
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  • 3 min

Shiji Launches Reviewpro Reputation to Elevate Hotel Reviews in Japan

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  • 15 January 2026
📝 Tokyo, Japan, January 15, 2026 — Shiji Japan launches Reviewpro Reputation, aiming to enhance guest experiences across hotels and restaurants. The tool supports over 80 review sites and 45 languages. Japan's 2025 Guest Experience Benchmark showed a GRI™ of 84.20%, improving by 0.7 points from the previous period, but below Asia's average of 89.60%. Globally, Reviewpro serves 60,000 hotels, aiding in transforming feedback into actionable insights. Shiji supports over 90,000 hotels worldwide.
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  • 2 min

The OTA Market, Finally Mapped

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  • 12 January 2026
📈 10 Minutes News released a comprehensive dataset and chart mapping OTAs globally, focusing on real reach and demand instead of market capitalisation. Hundreds of hours were spent on research and verification. Subscribers can access the full dataset for free, aiding in informed distribution decisions. The project aims to be dynamic, inviting community input via LinkedIn for updates and corrections. A submission form is underway for structured feedback and new data contributions.
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