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Automatic

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How Estonia transformed visitor feedback into national action with Reviewpro Reputation

📈 Estonia achieved a +0.1% annual growth target with the Global Review Index™ (GRI) rising from 89.3 in 2022 to 89.8 in 2024. In 2023, satisfaction for museums and attractions decreased by 0.4 and 0.9, prompting targeted training for recovery by 2024 (+0.4 for museums, +0.2 for attractions). Reviewpro Reputation aggregates data from over 80 sources, enabling instant trend recognition. AI analysis helps prioritize improvements, and custom dashboards provide insights based on region, theme, and visitor type.
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Estonia raises national guest satisfaction by turning guest reviews into actionable insights with Reviewpro Reputation

🏖 Estonia, August 21, 2025 – Visit Estonia improved national guest satisfaction using the Global Review Index™ (GRI) as a KPI, raising the GRI from 89.3 in 2022 to 89.8 in 2024. The initiative analyzed feedback from 254 accommodations, 357 restaurants, 76 museums, and 35 attractions. Key improvements included accommodations (+2.6%) and food services (+6.1%). In 2023, targeted recovery efforts enhanced museums (+0.4) and attractions (+0.2) by 2024. Estonia plans to implement semantic analysis tools in 2025.
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Rock Creek Resort Set to Re-Opened Following Extensive Renovation

🏖 August 21, 2025, Red Lodge, Montana: Rock Creek Resort, a 40-acre property, reopened after renovations by Columbia Hospitality. Nestled in Custer Gallatin National Forest, it offers access to Yellowstone's northeast entrance. With 78 rooms, including Sheika's Cabin, amenities include a heated pool, saunas, and event spaces for up to 350 guests. The Krugs, behind this and other hotel projects, aim to preserve the resort's 50-year legacy while introducing modern comforts.
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Coury Hospitality to Manage Hard Rock Hotel San Diego

🏨 Coury Hospitality will manage Hard Rock Hotel San Diego starting July 1, 2025, with 420 rooms and 40,000 sq. ft. of event space. The hotel, located in the Gaslamp Quarter, features 17 Rock Star Suites and a rooftop pool. A renovation is planned for 2026. New openings include AC Hotel Bentonville and The Seahaus Hotel, with rebrands in Texas. Coury manages 11 California hotels. The expansion bolsters its award-winning Vin Hotel Collection.
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International News: Marriott and Flipkart Partner to Turn Online Shopping into Global Hotel Stays

🍱 Del Taco is expanding its partnership with ezCater to boost its catering business across nearly 250 locations, with a phased rollout through 2026. This strategy targets workplaces nationwide as a key marketing channel, leveraging ezCater’s platform. According to ezCater data, 70% of employees who try a restaurant at work order again personally. Del Taco aims to introduce its flavors to more workplaces, utilizing tools like ezOrdering and ezDispatch for efficient operations.
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The Retreat Costa Rica Completes $4 Million Expansion

🏝️ August 20, 2025, in Atenas, Alajuela, The Retreat Costa Rica unveiled a $4 million expansion. The 26,500-square-foot addition includes a 16,500-square-foot clubhouse, two restaurants, and 10 luxury lofts. The clubhouse features a lap pool, gym, and yoga shala, accommodating up to 50 people. The 945-square-foot lofts offer ocean views. Dining venues Mystique and La Diosa accommodate 42 and 36 guests, respectively, with a farm-to-table focus. The expansion emphasizes relaxation, nature, and connection.
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Jason Reader Joins Davidson Hospitality Group as Chief Operating Officer

🏨 August 20, 2025, Atlanta, Georgia, USA. Davidson Hospitality Group appoints Jason Reader as Chief Operating Officer to optimize operations and profitability across its portfolio. Reader's 25-year career includes leadership roles at Remington Hospitality and Pyramid Hotel Group, overseeing 20+ lodging brands. He holds a CHA from the American Hotel & Lodging Association and a B.A. in History from Trinity University. He also serves on advisory councils for Marriott, Hilton, and Hyatt.
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Royalton Resorts to Launch New Adults-Only Brand in Barbados

🌴 Barbados, August 20, 2025: Royalton Luxury Resorts announced Royalton Vessence, a new adults-only all-inclusive brand, debuting in Summer 2026 as Royalton Vessence Barbados. Located on Barbados' Platinum Coast, this resort features locally inspired artwork, glow-lit pools, digital detox spaces, and a holistic wellness program. Royalton Vessence celebrates 15 years in the all-inclusive industry with curated designs, upgraded suites, and complimentary airport shuttles. The vision includes workshops and live performances, offering an elevated travel experience.
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Kasa Lands $40M to Scale AI Platform for Independent Hotels

🍱 Del Taco partners with ezCater to expand its catering business to workplaces, aiming to include nearly 250 locations by 2026. Around 70% of employees reorder from a restaurant they first try at work. This partnership enhances Del Taco's reach and revenue, offering convenient options like Build Your Own Taco Kits and Burrito Boxes. Del Taco uses ezCater's ezOrdering and ezDispatch for seamless operations nationwide.
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Vistify Launches Menu Builder Tool

📄 Vistify Inc. launched Menu Builder by vMenu, a tool for restaurants to create dynamic, branded menus quickly. Operators can update menus in under an hour using an intuitive drag-and-drop interface. CEO Michael Mathieu highlighted its real-time updates and design simplicity, eliminating the need for external support. This innovation streamlines menu updates, enhancing flexibility and speed in the fast-paced quick-service restaurant (QSR) sector.
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