Automatic - 10 Minutes News for Hoteliers - Page 32

2 min

ezCater Adds New Self-Serve Features to its Employee Meal Program Solution

🎮 Panda Express, in May 2024, launched a campaign in collaboration with The Many and Super League, integrating Hot Orange Chicken into Fortnite Creative and Roblox. Within two weeks, 265,000+ players viewed cutscenes, earning in-game rewards, with 65 days of player interaction and 185,000 engagements. The campaign features interactive cutscenes, map-specific rewards, and Pei Pei the Panda encounters to engage Gen Z. Hot Orange Chicken is available nationally for a limited time.

2 min

White Castle Launches Autonomous Deliveries on Uber Eats

🚌 White Castle partners with Coco Robotics and Uber Eats in Chicago for its first autonomous delivery launch. Coco's zero-emission robots, operational in Chicago since 2024, have completed over 500,000 deliveries in various cities. Checkmate synchronizes White Castle's menu with Uber Eats for seamless order processing. Chris Shaffery, White Castle's VP, emphasizes efficiency and quality. Customers receive alerts to meet the robot via the Uber Eats app, with no extra fees or tips required.

1 min

Chipotle to Roll Out High-Efficiency Kitchen Equipment, Launch Catering Pilot in Q4

🍱 Sales in Q2 2025 grew 3% year-over-year to $3.1 billion, despite a 4% drop in comparable sales. Chipotle opened 61 new U.S. and Canadian restaurants, with plans for 315-345 new locations in 2025, 80% featuring Chipotlanes. New equipment is being introduced to improve efficiency and consistency. A catering pilot aims to boost this revenue stream, currently at 1-2% of sales, with technology enhancements and marketing. Full rollout is expected over three years.

Mexico Grand Hotels Debuts Kadún in Los Cabos

🏨 July 29, 2025, Cabo San Lucas: Mexico Grand Hotels announces Kadún, a new 110-room boutique hotel opening this fall near El Médano Beach. Kadún, inspired by the Baja California Sur's natural beauty and cultural history, features rooms with kitchenettes, terraces, and jacuzzis. Amenities include a rooftop pool, restaurant, café, spa, and meeting spaces. Guests have access to sister properties, enhancing their Cabo experience during the 2025 high season.

McKibbon Hospitality Selected to Manage Tempo by Hilton Savannah Historic District

🏨 July 29, 2025, Savannah, Georgia: McKibbon Hospitality has been awarded the management contract for the Tempo by Hilton Savannah Historic District, set to open in 2025. Originally breaking ground in November 2023, this will be McKibbon's second Tempo by Hilton property, among five managed in Savannah. The LEED-certified hotel will feature tech-enabled guestrooms, Peloton suites, a Bluestone Lane Café, and a rooftop bar. The design collaborates with the Savannah Historic District Board, reflecting local heritage.

Melissa Egan Named Director of Sales and Marketing at The Statler in Downtown Dallas

📈 July 29, 2025, Dallas, Texas: Melissa Egan appointed director of sales and marketing at The Statler, a historic hotel managed by Aimbridge Hospitality. The Statler, built in 1956, is part of Hilton’s Curio Collection. Egan, with over a decade of experience in hospitality sales, previously boosted performance at Sonesta, Marriott, Renaissance, and Sheraton. At Renaissance Dallas Addison, she expanded corporate accounts and at Dallas Marriott Suites led the hotel to surpass budget goals, earning Hotel of the Year recognition.

2 min

Benihana Expands Fast-Casual Concept

🍽 Panda Express launched a cross-platform campaign with Media AOR The Many and Super League, integrating Hot Orange Chicken into Fortnite Creative and Roblox. Within two weeks, 265,000+ players viewed cutscenes, earning in-game rewards, while players spent 65 days interacting with Pei Pei the Panda, generating 185,000+ engagements. The campaign features interactive cutscenes and map-specific rewards, and will evolve with new items and elements throughout the year. Hot Orange Chicken is available for a limited time nationwide this summer.

2 min

From Paper Paws to Digital Applause: Great Wolf Lodge Reimagines Employee Recognition

📱 Great Wolf Lodge launched a tech-driven "High Paw" platform in March 2025, enabling guest and employee recognitions through a web portal without app downloads. Post-launch, over 40,000 peer recognitions and 20,000 guest "High Paws" were sent, impacting traditionally less interactive roles like housekeeping. 20% of 5-star Google Reviews across 22 U.S. locations are attributed to this program. This real-time feedback tool enhances employee motivation and meets evolving guest expectations effectively.

4 min

It’s Time to Reboot Your Hotel’s Operating System

📱 Hotels face challenges like outdated technology, fragmented communication systems, and labor shortages. AI-driven solutions can address these issues by enhancing guest experiences and optimizing workflows. AI-powered tools help by scoring real-time customer interactions, customizing training, and intelligently routing communications. These advancements enable hotels to monetize rooms through digital marketplaces and targeted ads, boosting revenue. Embracing AI is essential for hotels to stay competitive and improve service efficiency in today's digital-first environment.

3 min

Bojangles Expands Spanish-Language Ordering Across All Platforms

📅 RoomKeyPMS and Lakeview Hotels & Resorts celebrate 20 years of partnership since 2005, starting in Brandon, Manitoba. The collaboration spans operations in Western Canada and the Prairies, catering to diverse guest demographics. Lakeview values RoomKey's intuitive, cloud-based tools enhancing efficiency and guest experience. Features like recurring reservations and mobile check-in have evolved through user feedback. The partnership continues to grow, reflecting shared innovation and commitment to service excellence.

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