Automatic - 10 Minutes News for Hoteliers - Page 42

3 min

Accurate Content Is the First Amenity Guests Notice

🛌 At HITEC 2025, Natalie Kimball, VP at Shiji Horizon, highlighted a common hotel issue: outdated content. Guests often find discrepancies like missing fitness centers due to inconsistent data. Shiji's Iceportal Content standardizes and distributes accurate data, preventing such errors. This infrastructure, developed with hoteliers' input, integrates with existing systems and corrects data at its root. Accurate content improves guest satisfaction and reduces refunds, promoting repeat visits.

3 min

The Next Wave in Hotel Revenue Management: AI, Data Integration, and Real-Time Insights

💰 At HITEC 2025, hotel industry leaders, including Mark Lewis-Brown from Zucchetti North America, highlighted the evolution of revenue management systems (RMS). Instead of relying solely on historical data, modern RMS now incorporate real-time intelligence from diverse sources, such as airline bookings and flight searches. This shift is crucial in volatile markets, marked by reduced inbound traffic from Canada and federal travel. Automation and integration with PMS/CRS platforms enhance operational efficiency and strategic capability.

1 min

Unlock High-Performance Leadership at MURTEC Executive Summit with Paul Epstein

🍽 Restaurant executives are registering for MURTEC Executive Summit 2025, focusing on strategy and insights for future leadership. Use code COMP25 for free registration ($495 value). Open to qualified restaurant and hospitality operators, including QSRs, management companies, casinos, and more. Vendors can attend via sponsorship. Registrations are reviewed and approved. Secure your spot to join this invite-only event designed to address real challenges with impactful insights.

3 min

‘One Big Beautiful Bill Act’ Advances, Drawing Mixed Reactions from Hospitality

💰 President Trump’s "One Big Beautiful Bill Act" passed in the Senate with a 50-50 vote, Vice President JD Vance breaking the tie. Key supporters include the National Restaurant Association and American Hotel & Lodging Association for its "pro-growth tax policies." The "No Tax on Tips" provision sparked criticism from labor groups and the Independent Restaurant Coalition. The bill impacts restaurant and hotel tax policies, creating mixed reactions. Critics call for amendments to ensure equitable tax relief for all workers.

2 min

Chuck E. Cheese Debuts Arcade for Adults

💻 Jurny and Visual Matrix have partnered to automate hotel operations, impacting over 300,000 rooms. The integration offers tools like contactless mobile check-in/out, real-time messaging, and AI-driven upsells. It enhances personalization and efficiency without increasing staff. Phase II will feature voice-activated AI. Patty Jefferson highlights immediate benefits, while Luca Zambello emphasizes the potential for autonomous operations. This collaboration aims to streamline operations, boost revenue, and meet rising guest expectations.

0 min

Month in review: Barry Sternlicht’s guide to success in the hospitality industry

1 min

Available On Demand: How Restaurants Can Unlock Missed Revenue

🍹 U.S. restaurants miss out on $1.4 billion in revenue due to inefficient digital menus. By 2035, 50% of restaurant transactions could be digital, up from two-thirds of Americans ordering meals digitally each week today. Coca-Cola and Olo partner, leveraging AI tools across 88,000+ locations, including GoTo Foods, Dave’s Hot Chicken, and P.F. Chang’s, to drive beverage sales and growth. Embracing digital strategies has led to 10-point profit lifts and improved customer experience.

5 min

Unpacking Restaurant Tech Integration: Why Friction is Still Real

💳 Mackay reveals credit card fees surpass restaurant employee benefits costs, urging transparent pricing. Bobrukiewicz of Nigel POS stresses the need for fair software pricing, while Henshaw of In-N-Out highlights the necessity for flexible solutions. Krupp of OneDine identifies challenges: lack of standardization, business openness, and economic pressures in SaaS pricing. Trendell of Oracle calls for data integrity and openness in tech. Cotter of Chipotle advises thorough vendor evaluation, and Bedoka of Jack In The Box emphasizes adopting RTN standards.

2 min

Bite, Attentive Partner to Streamline Restaurant Loyalty Programs with Kiosk and Marketing Integration

💻 Jurny and Visual Matrix have partnered to revolutionize hotel operations. By integrating AI-driven tools within the Visual Matrix PMS, hotels can now offer contactless mobile check-in, real-time guest messaging, and revenue-generating upsells. This collaboration targets over 300,000 rooms, providing scalable, personalized service without extra staff. Phase II will introduce Jurny’s voice-activated AI, further enhancing guest experiences. The platform aims to streamline operations, increase revenue, and maintain service quality amidst staffing challenges.

4 min

AI-Powered Hospitality Starts with Infrastructure—and Evolves with People

💻 HITEC 2025 session highlights Wyndham Hotels & Resorts' AI-driven guest experience strategy, featuring speakers Josh Dow and Jeff Thoman. Wyndham revamped its digital infrastructure over five years, benefiting 103 million Wyndham Rewards members. AI enhances call center efficiency and franchisee support, improving service and response times. Future innovations include AI-robotics integration and agent-to-agent communication. Leaders are advised to start with simple AI applications, emphasizing ongoing improvement and practical utility.

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