- 10 Minutes News for Hoteliers - Page 8

Woman in a denim jacket shops in a grocery store while holding a smartphone displaying personalized AI grocery recommendations. Behind her, floating panels show AI-powered offers and product cards for organic berries, salmon, and a kale salad kit to illustrate personalized shopping suggestions.

6 min

Only 34% of Grocery Loyalty Program Members Feel Recognized, Personalization Could Boost Revenue by Up to 15%

4 August 2026

🛍️ Average American households shop at 2.5 grocery retailers. U.S. grocers capture only 30-40% of loyal customers' spend, losing millions in revenue. Only 34% of loyalty members feel recognized, while personalized experiences can boost revenue by 10-15%. Acquiring new customers is 5-7x costlier than retention. Shifting one monthly visit from top 20% customers can yield $390 million. Digital loyalty increases gross margins by 3-4%. CPG brands invested over $500 billion in 2025 for data-driven promotions.

Hand reaching to take a Honey Butter Chicken & Waffle sandwich from a store freezer shelf; white wrapper with orange stripes, label shows 16g protein and $4.99.

3 min

7-Eleven Expands On-the-Go Protein Options Amid Rising Consumer Demand for High-Protein Foods

4 August 2026

🍎 Technomic’s 2026 report shows growing demand for high-protein and high-fiber foods. 35% of consumers now consume more protein than a year ago, while 45% of those aged 18-34 do so. 7-Eleven, based in Irving, Texas, sells 62,000 protein drinks daily and expands its protein snack range. Fiber consumption increased for 27% of consumers. Robert Byrne highlights that 95% of Americans lack sufficient fiber intake, with just 58% meeting daily recommendations.

2 min

Hotels Face Hidden Revenue Loss from Over-Reliance on OTAs and Inefficient Sales Processes, Study Finds

4 August 2026

🚪 Since 2020, hotels have faced changes that aren't always beneficial long-term. Over-reliance on OTAs incurs 15-25% commission costs, reducing margins. Leads from platforms like HotelEngine lack follow-up, losing opportunities. Local corporate travelers are untapped, missing repeat business. Operational inconsistencies in pricing and responsibilities persist. Owners juggling multiple roles make reactionary decisions. Cost-cutting shifts expenses into lost revenue and inefficiencies. Successful hotels focus on systemized sales and revenue, distinct ownership roles, and consistent communication for sustainable results.

Hotel front desk with a receptionist typing on a computer as a guest stands at the counter in a bright lobby; banner text reads 'DO YOU REALLY KNOW YOUR GUESTS?'

2 min

Shiji Group's Daylight PMS Enhances Hotel Efficiency with Integrated Data and AI-Driven Guest Recognition Systems

3 August 2026

📈 Hotel operations face challenges with fragmented systems and data silos. Shiji Group's Daylight PMS offers streamlined efficiency 24/7, aligning distribution, rates, and inventory. The system uses algorithms to merge guest data, enhancing service delivery across properties. Integrating Shiji Reviewpro ensures guest satisfaction is part of daily operations. Shiji’s Twilight Data + AI provides actionable insights for future readiness. Embrace a unified platform to optimize hotel management and improve guest experiences.

Three-panel collage of corporate offices: Amadeus on the left, Sabre reception in the center, and Travelport on the right.

2 min

Airline Industry Shifts as NDC Complements GDS for Richer Content and Personalized Offers

3 August 2026

🚀 GDS and NDC are reshaping the airline industry. GDS platforms, like Travelport, Amadeus, and Sabre, offer centralized airline content distribution, while NDC, an IATA standard, provides direct airline connectivity with personalized offers and dynamic pricing using XML/JSON APIs. The coexistence of GDS and NDC enables OTAs to offer more choices and competitive pricing. Understanding both systems is crucial for developers and travel tech professionals as the airline distribution landscape evolves.

Dark poster with the white headline 'Booking.com won the search.' and gold subheading 'Win the last click.' on the left, plus a gold rising chart on the right and small caption lines across the page, conveying a marketing/infographic message.

1 min

26% of Travelers Begin Hotel Searches on Booking.com, with 18% Ultimately Booking Directly with Hotels

3 August 2026

📚 Twenty-six percent of global travelers start their hotel search on Booking.com. Of these, 18% globally, and 40% in the U.S., leave the platform to book directly with hotels. Booking.com serves as the hotel industry's search bar, prompting industry introspection. The data highlights the importance of direct booking strategies over reliance on online travel agencies (OTAs). Industry insight: focus on selling the stay, not just the reservation.

Dark poster with the white headline 'Booking.com won the search.' and gold subheading 'Win the last click.' on the left, plus a gold rising chart on the right and small caption lines across the page, conveying a marketing/infographic message.

4 min

SiteMinder Report: 26% of Travelers Begin Hotel Research on OTAs, with 40% in the U.S. Booking Direct

3 August 2026

🛑 In 2026, SiteMinder surveyed 12,000 travelers across 14 countries. Results show that 26% start hotel research on OTAs, while 21% use search engines. In the U.S., direct bookings rose to 40% from 36%, while the global average remains at 28%. OTAs charge 15-25% commission, which impacts hotel revenues. Booking Holdings spent $8.2 billion on marketing in 2025. The key strategy is to use OTAs for introductions and focus on direct conversion and customer loyalty.

Complex isometric infographic titled Hotel Profit Solutions; shows an AI-driven hotel profit ecosystem with a central hub, a model hotel, and surrounding panels for occupancy, ADR, revenue, operations, and guest intelligence.

1 min

Intelligent Ecosystems, Not Just Digitalization, Are Key to Future Hotel Profitability and Guest Experience

3 August 2026

🏨 After 25+ years in India, Dubai, Singapore, and New Zealand, the future of hotels lies in intelligence over technology. The Hotel Profit Intelligence™ Ecosystem envisions hotels where AI predicts demand, optimizes pricing, and analyzes guest sentiment in real-time. All KPIs, from Occupancy to Direct Bookings, are monitored centrally. The goal is maximum profitability with exceptional guest experiences, integrating data and strategy for continuous growth. Which KPI would you prioritize daily? #HotelProfitSolutions #AI #Hospitality

Portrait of an elderly man with glasses smoking, overlaid with text about founding Aman and transforming luxury hospitality.

2 min

William Heinecke Transforms $1,200 Loan into Global Hospitality Empire with 600+ Hotels in Over 60 Countries

3 August 2026

🏨 William Heinecke started a business at 17 in Thailand with $1,200 and founded Minor Hotels, now operating 600+ hotels in 60+ countries under brands like Anantara and NH Hotels. During COVID-19, 525 out of 550 hotels closed, but Heinecke focused on maintaining company culture and values, allowing the brand to emerge stronger post-pandemic. His leadership emphasizes people over processes and building emotional connections over luxury, making Minor Hotels a leader in experiential hospitality.

Aerial view of a lakeside eco-resort surrounded by trees, with a large, modern building complex by the water and a dock extending into the lake

2 min

Banyan Group Opens Banyan Tree Mount Emei Resort with 130 Rooms Near UNESCO Site in China

3 August 2026

🏖 Banyan Group has launched the 130-room Banyan Tree Mount Emei resort, near Mount Emei, a UNESCO World Heritage Site in China, expanding its flagship brand. The resort features six accommodation categories, including a 320m² Presidential Villa. Dining options include Jiayao Chinese Restaurant and Mingyue All-Day Dining. Located five minutes from Emeishan High-Speed Railway Station and two hours from Chengdu airports, the resort offers over 1,200m² of event space.

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