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Automatic

2359 posts
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  • 1 min

How Paradores Won Spain’s Best Reputation Three Years in a Row

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  • 8 April 2025
The brand took on Online Reputation Management (ORM) in 2017, and quickly incorporated the solution into its processes. The group also took on Guest Satisfaction Surveys (GSS), in order to…
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  • 1 min

How Aquaria Natal Hotel Rose from #59 to #1 on Tripadvisor

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  • 8 April 2025
The response was deliberate: look after remaining staff and this would have a positive impact on guest satisfaction. “If you want to deliver great service to your guests, first you…
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  • 2 min

Centara Hotels Uses Growth Hacking to Enhance Guest Experience

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  • 8 April 2025
Gille Bonaventure applies a ‘growth hacker’ mindset to guest experience: test ideas, measure success using the ReviewPro tools, repeat what works and rectify what does not. This requires that first…
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How Minor Hotels Increased Guest Satisfaction with ReviewPro

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  • 8 April 2025
The group onboarded ReviewPro in December 2016. While the Online Reputation Management (ORM) and Guest Satisfaction Surveys (GSS) tools were central to operations, the solution that really brought it all…
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Ray Dalio on X: “Don’t Make the Mistake of Thinking That What’s Now Happening is Mostly About Tariffs ” / X

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  • 8 April 2025
We’ve detected that JavaScript is disabled in this browser. Please enable JavaScript or switch to a supported browser to continue using x.com. You can see a list of supported browsers…
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  • 3 min

Omni Hotels & Resorts Appoints Adam Hayashi as Chief Revenue Officer

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  • 8 April 2025
🏨 SuiteOp, a Guest Operations Platform, secured $3 million in seed funding to expedite development, enhance automation tools, and pursue market expansion. The funding round, led by ScOp with contributions from Dream Capital and strategic angel investors, marks SuiteOp's first external financing. Co-founded by Jean-Emmanuel Losi and Simon Seroussi, SuiteOp was born from the operational challenges of Sosuite, a short-term rental brand in Philadelphia. The platform, addressing labor shortages and fragmented software, now serves various lodging businesses. It offers IoT, smart automation, white-labeled guest portals, and analytics, supporting tens of thousands of units with a fivefold annual run rate increase and a consistent 15% month-over-month growth without customer churn. The new capital aims to enhance automation for efficiency in high-cost, labor-constrained environments and to expand into key markets. SuiteOp was founded in 2023 and enhances property management through a comprehensive, integrated platform.
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SuiteOp Raises $3 Million in Funding

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  • 7 April 2025
💰 SuiteOp has secured its first external funding of $3 million to fast-track development, launch advanced automation tools, and penetrate new markets. ScOp led the seed funding round, roping in Dream Capital, Kunal Shah, Sudeep Singh, Song Pak, and a private European fund. The platform, created by Sosuite co-founders Jean-Emmanuel Losi and Simon Seroussi in Philadelphia, evolved from the operational challenges of managing numerous short-term rental units. It caters to diverse lodging businesses, streamlining operations through IoT, smart automation, and guest experience enhancement tools. SuiteOp's growth includes a fivefold run rate increase, 15% monthly growth, and maintained zero customer churn. The new capital will deepen automation and support expansion in the face of heightened demand for integrated hospitality technology. Founded in 2023, SuiteOp aims to revolutionize property management efficiency and stress reduction.
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  • 2 min

Boston now requires food delivery companies to operate with a permit

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  • 7 April 2025
🛴 Boston City Council passed a bill requiring third-party delivery companies to acquire city permits and additional insurance for drivers, following Mayor Michelle Wu's February filing due to residents' concerns over traffic issues. Passed in an 11-2 vote, the ordinance mandates extra insurance coverage and safety data submission. The new rules, effective January 2026, impose a $300 fine per order for non-compliance. A controversial 15-cent delivery fee was removed from the bill. DoorDash and Grubhub expressed relief over the fee's removal but have ongoing concerns. The ordinance awaits Mayor Wu's signature.
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WATCH: Guest Engagement & Table Management Trends for Full-Service Restaurants

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  • 7 April 2025
📈 At MURTEC 2025, Hospitality Technology's Editor-in-Chief Robert Firpo-Cappiello and Nadav Solomon from Tabit discussed full-service restaurant tech trends, emphasizing guest engagement and table management. They highlighted the role of AI, mobile apps, and real-time data in personalizing customer interactions to increase satisfaction and retention.
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  • 2 min

IHG Hotels & Resorts Names Anacove a Preferred Vendor of Connected Thermostats

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  • 7 April 2025
🏦 Hi Auto, an AI-powered voice tech startup for the QSR industry, secured $15 million in Series A funding led by Delek Motors, the Zisapel Family, and others, totaling $23 million raised with a $4 million credit line for expansion. Hi Auto's SaaS platform delivers 96% order accuracy and over 90% completion rate, tackling labor cost challenges like California's $20/hour minimum wage. With clients like Bojangles and Popeyes UK, the company's dynamic upselling feature boosts average ticket sizes. Founded in 2019 by Roy Baharav and Eyal Shapira, Hi Auto has a team of 100 people globally.
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