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Cybersecurity in Restaurants: Evolving Threats and the Role of AI

🛡 Joseph Frisk, VP and CISO at Dine Brands, and Marcus Wasdin from the Restaurant Technology Network Board of Governors highlight the complexity of cybersecurity in the restaurant industry. Cyber threats exploit human error, loyalty programs, and use AI for attacks. Restaurant IT must educate employees, secure customer data, monitor threats in real-time, and prepare for post-quantum cryptography to combat rapidly evolving cyber risks while balancing user experience.
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ServiceChannel Launches New Partner Ecosystem

💹 ServiceChannel launched an online Partner Ecosystem, featuring a curated directory of strategic partners in facilities management areas like IoT, asset collection, and consulting. President Craig Moriarty emphasizes the value of collaboration for subscribers and partners. The ecosystem aims to help users find partners, solve management challenges, and grow businesses. Additionally, the ServiceChannel Partner Portal provides resources to manage customer opportunities, with the platform serving major chains in retail, restaurants, and healthcare.
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WEBINAR: 2025 Restaurant Technology Study: Optimizing ROI

📊 Join an upcoming webinar for a data-driven analysis of restaurant tech trends, financial outlook for 2025, and strategic tech investment goals. Discover challenges IT departments face and explore generative AI use cases. Hear from Kenneth Hallwachs of PreciTaste and Don Dittmar of Ottimate. Sponsored by Ottimate, PreciTaste, Oracle, Service Channel, Stratix, and Verizon. Learn about attitudes toward emerging tech and dynamic pricing.
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From Neuroscience to Restaurant Tech: Elizabeth McDonnell’s Unconventional Path

🍷 Elizabeth McDonnell opened Fortnight Wine Bar in Providence, R.I. and gained prominence with features in GQ, Bon Appétit, Eater, and Wine Enthusiast. Utilizing her science background, she employed technology from Upserve (now Lightspeed) to overcome operational challenges. After closing Fortnight Wine Bar in 2022, McDonnell transitioned to Senior Group Product Manager at Lightspeed Commerce and co-founded Pizza Wine in Rhode Island. Her focus remains on enhancing human connections through restaurant spaces.
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The Workers’ Comp Approach Boosting Franchisees’ Cash Flow

💸 Hospitality franchisees face challenges with rising wages, inflation, and consumer confidence. An International Franchise Association (IFA) survey found 37% of franchisors see labor costs and recruiting quality employees as significant hurdles. Furthermore, 70% reported franchisees have open positions. ADP Research indicates that median base wages for sit-down restaurant employees reached $24 an hour as of September 2024, a 28% rise from pre-pandemic levels. Job-stayers in leisure and hospitality have seen higher pay growth than new hires since December 2022. Inflation concerns increased among respondents to 12% in 2024, up from 9% the prior year.
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The restaurant industry responds to President Trump’s sweeping new tariffs

💸 President Donald Trump announced global reciprocal tariffs, ranging from 10% to 46%, with China at 34% and the EU at 20%. Goldman Sachs predicts a 35% chance of a US recession, up from 20%. The Dow dropped 1,400 points in response. US food supply chain stability is at risk due to reliance on trade with affected allies. The National Restaurant Association warns that tariffs will raise food and packaging costs, creating uncertainty for operators. Vietnam, with $1.5 billion in seafood exports to the US in 2024, faces the highest tariff at 46%.
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  • 2 min

The restaurant industry responds to President Trump’s sweeping new tariffs

📈 President Donald Trump announced new global reciprocal tariffs ranging from 10% to 46%, with China and the European Union facing 34% and 20% respectively. Goldman Sachs predicts a 35% chance of recession, up from 20%. The DOW dropped 1,400 points. The U.S. food supply chain may be affected due to reliance on trade with Mexico, Canada, the EU, and China. The National Restaurant Association warns of cost hikes and uncertainty for operators. Vietnam faces the highest tariff at 46%, impacting its $1.5 billion seafood exports to the U.S. in 2024.
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