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Tony Loeb

2181 posts
Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.
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  • 1 min

Leading Through a Firestorm – Gregory Day, Malibu Beach Inn

🏠 Gregory Day, President of Hospitality for Mani Brothers Real Estate Group, shares insights on leading through two wildfires in Malibu, 30 days apart. His focus was on preparation, calm leadership, and service culture, facilitating actions from evacuations to support for displaced individuals. An "inverted org chart" empowered his team under pressure, showcasing culture and readiness as key to resilience. Ideal for leaders facing crisis situations in hospitality.
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  • 3 min

South Palms Resort Panglao Adopts Shiji Infrasys Cloud POS

🏖 Singapore, October 23, 2025 – South Palms Resort & Spa Panglao, part of the MGallery Collection in Bohol, Philippines, enhances services with Infrasys Cloud POS by Shiji. This cloud technology optimizes operations across 188+ rooms, dining, spa, and leisure venues, providing seamless guest experiences. The integration allows centralized reporting and data-driven decisions. Shiji serves over 91,000 hotels globally with 5,000 employees. Key figures Steven Hopkinson and Terence Ronson emphasized the improved guest experience.
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  • 1 min

How Voyages Indigenous Tourism Australia transformed guest feedback with Reviewpro

🏨 Voyages Indigenous Tourism Australia, managing Ayers Rock Resort and Mossman Gorge Cultural Centre, faced challenges with fragmented feedback systems. Prior feedback methods were lengthy, inconsistent, and often delayed. Low survey participation and decentralized online review management added to the issues. To improve, Voyages adopted Reviewpro Reputation for real-time insights, consolidating guest feedback into a single system for faster service recovery and enhanced operational efficiency.
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AdCP – Open Standard for Advertising Workflows

📱 AdCP addresses the fragmented advertising ecosystem where each platform has unique APIs and workflows, leading to inefficiencies for media buyers and agencies. Challenges include integration, discovery, and automation problems, as teams spend excessive time on custom integrations and manual comparisons. AdCP proposes a unified protocol for streamlining interactions between platforms and tools, fostering seamless integration and optimized AI-powered workflows.
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Review: American Airlines’ New AI Trip Planner Shows Promise but Needs Improvement

✈️ Capt. Samuel Caulcrick urges Nigeria Civil Aviation Authority to reform policies to bolster local MRO investments, aiming to cut $1 billion in foreign maintenance costs by domestic airlines. Highlighting a forum revelation by Dr. Allen Onyema on N180 billion expenses by Air Peace, Caulcrick suggests enforcing local partnerships for Air Operator Certificates. With a developed MRO sector, Nigeria could become a regional hub, enhancing employment and reducing foreign currency expenditure.
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