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Tony Loeb

2181 posts
Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.
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  • 3 min

Shiji Releases Q3 2025 Guest Experience Benchmark

Blog Post Excerpt 📈 Midscale hotels saw the strongest growth in satisfaction, doubling 5-star growth rates. On October 16, 2025, Shiji's Q3 report highlighted a 86.8% Global Review Index, with 3-star properties growing satisfaction by 0.8pp. Global review volumes rose 2.6% year-over-year, driven by a 33% increase on Google. Despite gains, Europe and Asia review volumes fell slightly. Average response times improved to 3.0 days, down from 4.7 days in Q3 2023, thanks to AI tools.
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  • 2 min

Shiji Iceportal reaches 2.5M hotel images distributed globally

📷 ATLANTA, US, October 9th, 2025 – Shiji's Iceportal Content hits a milestone with over 2.5 million hotel images distributed globally, enhancing its leadership in hospitality content distribution. In 15 years, the platform has empowered 65,000+ properties and connected with 600+ global channels. Featuring 2,000+ attributes and 24/7 support, Iceportal ensures brand consistency. Natalie Kimball emphasizes its role in maximizing revenue potential and supporting hoteliers amid growing competition.
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  • 1 min

Vandelay Hospitality names Gen Gray COO

🍳 Vandelay Hospitality Group, operating 23 restaurants in Texas and California, appointed Gen Gray as COO. Dallas-based, they plan new concepts in Scottsdale, Ariz. next year. Gray, ex-COO of Topgolf and Maggiano’s Little Italy, will manage operations, guest experience, and new openings. Vandelay, founded in 2012, aims for growth with Gray's expertise in hospitality. CEO Hunter Pond highlights Gray's transformative leadership. Gray emphasizes investment in teams and quality service.
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Dusit International Launches Ninth Hotel Brand, Dusit Hotels

🏨 Thailand, September 30, 2025: Dusit International launched Dusit Hotels, its ninth brand, expanding globally with upper-upscale experiences in strategic locations. With 294 properties across 18 countries, including 55 hotels and resorts, the new brand operates in Doha, Hanoi, and Chengdu, with a Manila location opening in 2026. Dusit Hotels targets 120-300 keys per property, emphasizing local culture and smart technologies. The company plans eight more signings within two years, driven by developer interest.
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The St. Regis Bal Harbour Appoints Karen Dailey as Director of Sales and Marketing

📈 September 30, 2025, Miami, Florida: Karen Dailey is appointed Director of Sales and Marketing at The St. Regis Bal Harbour. With 20+ years in luxury hotels, Dailey transitions from her role as Senior Director at Marriott International in Southern California. Her leadership promises growth and increased brand awareness. Her past roles include positions at Pendry Hotels and Sydell Group. General Manager Carlo Javakhia praises her dedication to luxury and bespoke service.
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Hotel Burg Opens in The Heart of Virginia’s Wine and Hunt Country

🏨 Hotel Burg, located in Leesburg, Virginia, opened on September 30, 2025. This boutique hotel features 39 rooms, including eight suites, offering a blend of Federal, Colonial, and Italianate architecture. Owners Kevin and Remington Ash collaborated with architect Michael Graves and design firm wldwst. Dining options include The Huntōn, led by MICHELIN-recognized Chef Vincent Badiee, and The Diana Lounge. The hotel offers a members' club, The Chase, and event spaces like The Manor 1858. Complimentary local excursions are available.
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  • 2 min

Enhancing Hotel Operations & Guest Experience with Integrated Platforms | Shiji & Sudima Hotels

💻 Sudima Hotels improved operations with Shiji's platform. Automation saved 1-2 hours daily per property, while errors and duplicate bookings reduced significantly through real-time reservation management. Processing speeds increased by 30-40%, ensuring near-zero downtime. Astral Payments and Stellaris Digital Payby ensured secure, PCI DSS-compliant payment processes. Staff now focus more on guest engagement, with enhanced system stability and performance during peak times. Tokenization and secure payment links have bolstered guest trust and compliance.
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